Territory Account Manager

Online Food Ordering company is looking to recruit a Territory Account Manager (6 - 12 month contract) 

Whether it's a sandwich or a burrito, the companies team builds technology to connect people with what they want, when and where they want it. Our Territory teams are on the frontline introducing restaurants to our dynamic company and growing our businesses together.

Who are we looking for?

Someone who is natural at selling and knows where the best eats are around town, passionate about food, and enjoys negotiating to build the best partnerships. The primary focus will be bringing on new small-and-medium sized merchants (not necessarily only restaurants) that fit our partnership criteria, and you'll use your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

About the Role 

Our success is a result of a hyper local presence, involving both our restaurants and couriers. The Territory Account Manager embodies this strategy by driving the development of specific cities and areas, with a focus on driving the best selection of merchants. This role is an opportunity to help grow our company across the Cape Town territory with a strong sense of ownership.

This role calls for a combination of an operational mindset, analysis of performance and exceptional relationship management. You should thrive in an "all hands-on deck" start-up environment, love solving problems, and above all be passionate about our partners.

Duties:

• Drive business performance in specific cities/areas in South Africa
• Build best restaurant/merchant offerings optimizing operational performance
• Identify and initiate new partnership opportunities with top merchants in your territory
• Tackle or escalate complex support issues for timely resolution
• Achieve and consistently exceed monthly targets
• Champion deep relationships with partners, identifying and acting on opportunities to grow their delivery business

Drive on-the-ground knowledge and context about the city you operate in, to the business Act as an ambassador Develop business in specific areas/ cities, both on the topline (orders and client’s growth) and bottom line (average basket size), with a strong focus on the merchant dimension.

Drive business performance in your Area.

Identify key restaurants to acquire to expand the product selection already available, and coordinate sales team to make sure you close the deal.

Build best restaurant offering

Maintain relationships with most important restaurant accounts in your area (maximizing their financials, marketing efforts, engagement, and satisfaction).

Key influencer in their delivery business

Acquire extensive knowledge of the area and cities to identify further options to keep developing the business (opening hours extension, new suburbs to cover etc.)

Minimum Requirements

1 year experience in a sales /account management role.

Take initiative and easily adapt to constantly changing work environments.

Desire to work with restaurants/merchants

Building a strategic partnership, being proactive, creating positive and lasting relationships to bring them added value and helping them to reach their potential.

Excellent communication and interpersonal skills, with the ability to persuasively communicate

recommendations and effectively champion customer needs.

Highly autonomous - able to work with minimal oversight

Project Management:

Good organization, prioritisation & time management skills

Ability to compute numbers and land on a data-driven strategy for executing

Problem solving skills:

Ability to identify problems and work out the box to solve them.

A rigorous mindset allowing one to become a trusted business partner for merchants using the

app.