Tier 1/ L1 Support Engineer - Benoni

Recruiter:

G-Core Capital

Job Ref:

DUR000187/JG

Date posted:

Wednesday, May 6, 2026

Location:

Johannesburg, South Africa

SUMMARY:

Seeking a proactive and customer-focused L1 Support Engineer to join a growing technical team. This role is ideal for someone with a solid foundation in IT support who enjoys troubleshooting, learning, and delivering a high standard of service across multiple client environments.

You will be responsible for providing first-line technical support, resolving user issues efficiently, and escalating more complex problems where required, all while contributing to a structured and standards-driven environment.

POSITION INFO:

Why This Role Exists

Growth in the business, a strong front-line support to:

Deliver fast, effective resolution to end-users
Reduce pressure on senior engineers
Ensure consistent service delivery across all clients
Maintain high-quality user experience and response times

Key Responsibilities

Provide first-line support for desktop, network, and user-related issues
Troubleshoot and resolve hardware, software, and connectivity problems
Manage and update support tickets within SLA requirements
Escalate complex issues to senior engineers with clear documentation
Assist with user setups, onboarding, and system configurations
Support Microsoft 365 environments (email, users, basic admin tasks)
Maintain accurate documentation of work completed

What Success Looks Like

Tickets are resolved efficiently and professionally
Clear and accurate escalation of issues
Positive client and end-user feedback
Strong adherence to processes and documentation standards
Continuous improvement in technical capability

Required Skills & Experience

Must Have:

1–2 years’ experience in IT support / helpdesk environment (MSP environment)
Basic knowledge of Microsoft 365 (users, email, passwords, permissions)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Experience troubleshooting desktops, laptops, and printers
Strong communication and customer service skills
Exposure to ticketing systems (e.g. ConnectWise, ServiceNow, or similar)

Qualifications:

A+ / N+ or relevant IT qualification (non-negotiable)
Exposure to Active Directory, Azure, or Intune
Experience in an MSP or multi-client environment

Practical Requirements (Non-Negotiable)

Valid driver’s license
Own reliable vehicle
Ability to travel to client sites when required
Based in or able to commute around the Benoni area

The Environment

Structured, process-driven environment
Strong focus on accountability and ownership
Quality and consistency over quick fixes
Emphasis on learning and development

Who This Role Suits

Someone who enjoys hands-on IT support and problem-solving
A team player who takes ownership of their work
A technician looking to grow into L2 / L3 roles over time
Someone who values structure, standards, and continuous improvement