SUMMARY:
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POSITION INFO:
ENVIRONMENT: JOIN the team of a dynamic Technology company who is seeking an experienced Tier 2 Network Support Technician from the ISP industry who can hit the ground running. The ideal candidate will have strong Mikrotik and networking experience, be technically confident, client-facing, and comfortable conducting occasional site visits and surveys. This role requires someone hands-on, reliable, and able to troubleshoot and resolve networking issues efficiently within a fast-paced ISP environment. DUTIES: Provide Tier 2 technical support and escalation handling Troubleshoot network, connectivity, wireless, and routing issues Configure and support Mikrotik devices and related infrastructure Perform client site visits and site surveys when required Assist with network implementations and maintenance Work closely with internal support and engineering teams Deliver professional client service and communication Document technical work and updates accurately REQUIREMENTS: Previous experience working within the ISP industry is essential Strong understanding of networking principles and troubleshooting CompTIA Network+ certification Mikrotik certification advantageous Ability to work independently and resolve issues proactively Reliable transport is essential Valid driver’s license Comfortable travelling to client sites when required Must be available to work full-time in-office in Claremont ATTRIBUTES: Ability to work independently and resolve issues proactively
