Toll and Helpdesk Technician

SUMMARY:
Company: Pt Operational Services
Location: Hatfield, Pretoria
Reports To: Senior TCS Coordinator
Purpose: To provide 2nd level support on the Toll System, Oracle, Linux and Networks

POSITION INFO:
Qualifications, Skills and Required Competencies to meet the Job Outcomes:

• Grade 12
• Diploma in Information Technology/Management
• MS Word/Excel
• Oracle background
• Database Experience
• Linux Experience
• Networking Experience
• Training on the toll system (Hardware and Software)
• Company’s Contractual Obligations
• Company’s Toll Collection System
• In House Induction Payment Card Industry DSS
• Valid Light Motor Vehicle Driver’s License
• Excellent writing, documenting and communication
• Skills in English
• Excellent Computer Literacy Skills
• Interpersonal Relationship Skills
• Excellent problem solving and trouble shooting skills
• Experience on Redhat and Debian or similar
• SQL Experience or Qualification
• Previous Toll system experience advantageous
• San and Server hardware knowledge and experience
• Self-driven and motivated
• A+ and N+ Qualification or experience
• Network Skills
• Patience
• Show initiative
• The daily physical demands are those required are those encountered in a typical office with IT administration and Support environment, as well as in the open at Toll Plaza’s and must be able to move in confined spaces when at plazas

• Maintain PCI compliancy
• Linux System with Oracle support, maintenance and monitoring
• Working closely with the TCH Technicians to resolve issues at plazas and lanes.
• Fault finding, trouble shooting and recovery of Linux based systems
• Fault finding, trouble shooting and replacing faulty network equipment.
• Collection and loading of raw data from remote sites when required
• Adherence to service levels and turnaround time
• Investigate user or toll system problems, reporting needs, system problems, and other user or company needs, resolve, provide support and assistance, analyse, and propose solutions pertaining to toll systems.
• Logging, monitoring, solutions and closing of reported system problems
• Liaison and resolving of system problems with overseas supplier.
• Liaison and resolving of network problems with the network support contractor
• Database and system consistency and performance monitoring.
• Document problems and solutions for future reference
• Maintain communication infrastructure to remote sites
• Maintain confidentiality with regard to information being stored, processed, or accessed
• System support for remote locations.
• Perform daily, weekly and monthly checks on system performance.
• Perform preventative maintenance.
• Maintain and control data centre.
• Submission of Monthly reports.
• Maintain neat and tidy workspace, and storeroom
• Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists.
• Ensure compliance with Bakwena rollup schedules and
• requirements.
• Ensure uptime for all related servers and workstations.
• Will work shifts, which includes weekends and public holidays.
• Will be the main point of contact of the IT Helpdesk and will be required to log calls on the IT Helpdesk environment.
• Provide support for end users.