Tracking Controller

SUMMARY:
A leading client in the logistics and transport industry is seeking for a skilled and experienced Tracking Controller to join their operations team based in Durban. The successful candidate will be responsible for providing end-to-end visibility and control of linehaul, cross-border and FMCG deliveries, ensuring all deliveries are completed on time and in full while maintaining compliance with route plans and operational requirements.

POSITION INFO:

Key Responsibilities:

• Monitor and track all vehicles via GPS and tracking management systems
• Ensure deliveries are tracked from dispatch through to final delivery
• Monitor adherence to route plans, traffic regulations, driving times and delivery schedules
• Track and monitor cross-border vehicle movements and customs clearance processes
• Escalate delays, breakdowns, hijackings, accidents and route deviations immediately
• Maintain accurate incident logs and handover reports
• Communicate proactively with drivers, supervisors and management regarding delivery updates
• Monitor driver behaviour including speeding, unauthorised stops and other compliance matters
• Capture and update trip information on tracking systems
• Compile daily operational reports including OTIF, border delays, incidents and route deviations
• Support operational efficiency and customer service delivery.

Minimum Requirements:

• Matric certification
• Diploma in Logistics or Transport Management (advantageous)
• Valid driver’s licence
• Minimum 3 – 5 years’ experience in tracking within FMCG, linehaul and cross-border operations
• Advanced experience working on vehicle tracking management systems
• Excellent MS Office skills
• Strong verbal and written communication skills
• Ability to work under pressure in a fast-paced environment.

Competencies:

• Strong attention to detail
• Excellent problem-solving abilities
• Good communication and coordination skills
• Ability to multitask and work shifts if required
• Strong organisational and reporting skills.