Training Consultant

Training Consultant (POS335)

Somerset West

Job Purpose:

The Training Consultant will be responsible for training new clients to use the system as well as advise on best practice SOPs.

Requirements

• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Must be fully bilingual
• Proficiency in Microsoft Word, and Outlook, PowerPoint
• Excel proficiency intermediate
• Training or consulting experience will be advantageous
• Customer service / support experience will be advantageous

Responsibilities:

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system

To apply: Please send Word format CVs to and use POS335 as reference.