Training Content Developer & Writer

SUMMARY:
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POSITION INFO:

About the Role
The Training Content Developer & Writer supports the HR Learning & Development function by assisting in the creation, development, structuring and standardisation of retail training manuals and learning materials.

The primary focus of this role is training content development, documentation and quality assurance of learning materials under the guidance of the Training Facilitator.
This is an entry-level opportunity designed for individuals seeking practical experience in instructional design, content development and retail training support.

Training Content Development & Manual Creation
 

• Assist in the drafting, structuring and formatting of comprehensive retail training manuals.
• Translate operational store procedures into clear, structured and user-friendly training content.
• Develop and update induction manuals, onboarding guides and role-specific training documents.
• Standardise existing training content to ensure consistency in format, tone and structure.
• Create structured learning modules aligned to:
  -Customer service standards
  -Sales techniques and upselling practices
  -Product knowledge and brand storytelling
  -POS processes and cash handling procedures
  -Stock handling and loss prevention procedures
  -Visual merchandising standards
  -Company policies and compliance guidelines
• Draft training assessments, quizzes and knowledge checks to support learning retention.
• Assist in creating facilitator guides and supporting notes where required.
• Ensure all content aligns with Carrol Boyes brand identity, tone and operational standards.

Research, Analysis & Information Gathering

• Conduct information-gathering sessions with the Training Facilitator and relevant stakeholders.
  Liaise with Store Managers and retail teams (under guidance) to understand real-time operational processes.
  Review existing SOPs, policies and operational documents to extract relevant training content.
  Identify content gaps in current training material and recommend updates.
  Observe store procedures where required to ensure training documentation reflects practical application.

Content Review & Quality Assurance

• Proofread and edit training materials for clarity, grammar, consistency and professionalism.
• Ensure documents follow approved templates and formatting standards.
• Maintain version control of all training materials.
• Implement feedback provided by the Training Facilitator in a timely and accurate manner.
• Ensure training documentation remains aligned with updated operational procedures.

Training Support & Learning Administration

• Assist in organising and maintaining training documentation files (digital and manual).
• Support preparation of training packs and materials for workshops or induction sessions.
• Assist in updating manual training trackers and registers where applicable.
• Help compile monthly training summaries where required.
• Support the coordination of training schedules when needed.

Project Support within HR & Learning & Development

• Support ad hoc HR and L&D initiatives related to staff development.
• Assist in structuring new training programmes as the company evolves.
• Contribute ideas to improve learning materials and engagement methods.
• Participate in weekly progress meetings with the Training Facilitator to review deliverables and timelines.

Qualifications & Experience

• This role is suited to candidates seeking an entry-level opportunity in training and development.
• Retail training experience (1–2 years preferred), OR retail experience with training exposure.
• Education / Teaching / Learning background (advantageous).
• Understanding of retail operations and customer service.
• Strong facilitation, communication and administrative skills.
• Strong written communication and editing skills.
• High attention to detail.
• Strong Microsoft Word formatting skills.
• Ability to structure information clearly.

Required Skills/ Key Personal Attributes

• Excellent writing and documentation skills
• Analytical and structured thinker
• Strong organisational ability
• Deadline-driven
• Open to feedback and revision
• Professional and eager to learn
• Ability to simplify complex processes

Performance Measures

• Completion of assigned training manuals within agreed timelines
• Accuracy and clarity of content produced
• Alignment of materials to brand and operational standards
• Responsiveness to feedback
• Quality and organisation of documentation