Training Manager

SUMMARY:
The Training Manager manages delivery of all training, facilities and ETQA in the academy.  The training manager oversees a team of induction facilitators, subject matter expert facilitators, assessors, moderators, and compliance administrators:

• The Training Manager will be responsible for managing the development, coordination, and implementation of all training programs within the academy.
• This includes overseeing a team of facilitators, assessors, moderators, and compliance administrators, ensuring the delivery of high-quality skills development training to unemployed learners.
• The role involves managing the day-to-day training activities, ensuring compliance with relevant accreditation and quality assurance bodies, and aligning training programs with the academy's goals.

POSITION INFO:
QUALIFICATIONS & EXPERIENCE:

• Bachelor's Degree in Education, Training and Development, Human Resources, or a related field.
• Relevant post-graduate qualification or professional certifications in Skills Development or Training Management is advantageous.
• At least 10 years working experience of which 8 years in an education/skills development environment.
• Experience working with unemployed learners, preferably in the context of government-funded training programs.
• Proven experience in managing facilitators, assessors, and compliance administrators.
• Familiarity with SETA requirements and accreditation processes.
• At least 6 years management experience.
• At least 4 years campus operational management experience including:
• Learnerships implementation, SETA and QCTO processes.
• Education Risk and compliance / regulatory understanding.
• Sound understanding of operations management.
• Demonstrated innovation and improved operational effectiveness.
• Sales experience would be an added advantage.
• Valid driver’s license and own transport.
• Experience in staff management and development.
• Very disciplined and organized individual.
• Excellent skills in Excel, Word and PowerPoint.

• Support and report to the Campus Manager in implementing and managing all processes relating to the ETQA department, accountable for academic integrity and regulatory compliance of learner output and results.

• Manage, mentor, and oversee a team consisting of induction facilitators, subject matter experts, assessors, moderators, and compliance administrators.
• Develop and maintain a performance management system for the team, providing ongoing support and feedback.
• Ensure that facilitators are suitably qualified, relevantly skilled and equipped with the necessary resources and training materials to deliver effective sessions.

• Design, develop, and implement training programs focused on skills development for unemployed learners, ensuring alignment with national standards and the specific needs of the learners.
• Oversee the induction process for new learners, ensuring smooth onboarding and orientation.
• Collaborate with Subject Matter Experts (SMEs) to ensure the development and delivery of relevant and up-to-date course content.
• Ensure classrooms are adequatel equipped and managed, and that the learning environment is conducive for effective facilitation of learning.

• Ensure that assessment processes are rigorous, fair, and comply with the standards set by relevant SETAs (Sector Education and Training Authorities) or accrediting bodies.
• Oversee moderation activities to ensure assessments meet quality assurance requirements.
• Support and guide assessors and moderators in maintaining the integrity of the assessment process.

• Allocate Assessor and Moderator to specific groups.

• Populate results on LMS.
• Ensure that Assessor and Moderation reports are scanned onto Google Drive compliantly.
• Coordinate remediation between all parties (Learner/ Facilitator/ Assessor/ Moderator).
• Ensure that all POES are ready for External Verification.
• Submit final results in accordance to company reporting framework ensuring all SETA considerations are complied with.
• Manage POE Filing Room ensuring compliance with storage conventions and safety regulations.

• Ensure compliance with all statutory requirements and maintain the academy’s accreditation with relevant SETAs or other regulatory bodies inclusive but not limited to QCTO.
• Submit ETQA Compliance Reporting .
• Submit Monthly detailed learner results sheets to National ETQA.
• Submit Weekly Plans to Campus Manager.

• Manage and maintain accurate training records, reports, and documentation for audits and external reviews.
• Work closely with compliance administrators to ensure adherence to legislative requirements, including the Skills Development Act, Employment Equity Act, and BBBEE codes.

• Collaborate with external stakeholders, including SETAs, funding agencies, and potential employers, to ensure the academy’s training programs meet industry standards and are aligned with market demands.
• Foster relationships with industry partners to create opportunities for learner placement and employment post-training.

• Develop and implement quality assurance systems to monitor the effectiveness of training programs and learner progress.
• Continuously assess and refine training delivery methods to ensure they meet both learner needs and industry standards.
• Lead the development of innovative learning and teaching methods, including the use of technology.

• Oversee the training budget, ensuring cost-effective use of resources.
• Ensure that training equipment and materials are available and maintained to support the delivery of training programs.

• Produce regular reports on training activities, learner progress, and overall program performance.
• Use data to inform decision-making, track outcomes, and propose improvements to the training programs.

• Strong leadership and team management skills.
• Excellent organizational and project management skill.
• Knowledge of assessment, moderation, and compliance processes in a training environment.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong problem-solving and analytical abilities.
• Leadership and People Management.
• Strategic Thinking and Planning.
• Knowledge of Skills Development and Legislative Frameworks.
• Communication and Interpersonal Skills.
• Critical thinking and Decision-Making.
• Quality Orientation and Continuous Improvement.
• Stakeholder Management.

• Achievement of learner success and completion rates.
• Maintenance of SETA accreditation and compliance.
• Effective management and development of training staff.
• Excellent organizational and communication skills.
• Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills.
• Be customer service orientated.
• Proven assertiveness and problem-solving skills.
• Highly self-motivated and able to endure long hours as necessary.
• Excellent people’s skills.
• An active understanding and interest in the Educational environment.
• Excellent stakeholder relationship management and interpersonal skill.
• Fluent in written and spoken English.
• Sound presentation, negotiation skills.
• Sales skills will be an advantage.
• Ability to work under pressure.
• Solid knowledge and understanding of Skills Development strategy.
• Education on FET band and Learnerships.
• Knowledge of SETA’S and QCTO.
• Ability to manage own energy, and intra-personal and inter-personal skills functioning.
• Resilience within a complex, challenging environment.
• A commitment to the transformational goals of the Company.