Training Representative

Tasks/Activities

Conduct impactful learning interventions

• Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method.

• Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions.

• Understand and keep up to date with client company policy strategy and staff role requirements.

Improve staff performance

• Develop one-to-one plans to improve individual staff performance according to their roles and outputs

• Use a variety of coaching and mentoring methods to achieve long-lasting positive change in individuals

Identify learning and behavioural gaps

• Conduct professional and statistics-driven learning and behavioural training gaps analysis

• Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions
  

Document and keep record of learning interventions

• Measure results of learning interventions against set outcome criteria

• Assess learners using a variety of assessment tools against common standards such as Bloom’s Taxonomy and uphold the principles of assessment including fairness, validity and applicability

• Collect and record all training interventions, outcomes and suggestions for all learning interventions.
  

Continual personal and professional development

• Keep up-to-date on learning subject matter as well as learning methodology

• Understand, explore and be able to perform call-centre duties including sales, quality assurance and customer service, to keep up to date with client roles