Training Representative

Recruiter:

Affinity Health

Job Ref:

#Training001

Date posted:

Wednesday, October 12, 2022

Location:

Johannesburg, South Africa

Salary:

Salary

JOB SUMMARY:
Maximise staff effectiveness by determining and solving training needs.

JOB DESCRIPTION:

Tasks/Activities

Conduct impactful learning interventions

Present, facilitate and deliver effective learning interventions including formal training, online training, coaching or any other applicable learning method.
Assist in the creation of learning material, visual aids and learning tools to assist in understanding, clarity and memorisation of learning interventions.
Understand and keep up to date with client company policy strategy and staff role requirements.

Improve staff performance

Develop one-to-one plans to improve individual staff performance according to their roles and outputs
Use a variety of coaching and mentoring methods to achieve long-lasting positive change in individuals

Identify learning and behavioural gaps

Conduct professional and statistics-driven learning and behavioural training gaps analysis
Report in written and verbal communication regarding identified gaps and action plans to fill identified gaps through learning interventions

Document and keep record of learning interventions

Measure results of learning interventions against set outcome criteria
Assess learners using a variety of assessment tools against common standards such as Bloom’s Taxonomy and uphold the principles of assessment including fairness, validity and applicability
Collect and record all training interventions, outcomes and suggestions for all learning interventions.

Continual personal and professional development

Keep up-to-date on learning subject matter as well as learning methodology
Understand, explore and be able to perform call-centre duties including sales, quality assurance and customer service, to keep up to date with client roles

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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