Transport Service Provider (Subcontractors) Manager

SUMMARY:
Experienced Transport Service Provider Manager (Subcontractors) required for the Division of our large Logistics Client situated in Centurion.  The role will encompass all aspects related to subcontractor management, risk and compliance, commercial and business development support, system/technology management and operational coordination and administration. We require a strong candidate with experience in transport operations, subcontractor management, fleet coordination / logistics control.  Experience across multiple logistics sectors will be highly advantageous i.e. general freight, tankers, containers, tippers, abnormals and cross-border transport.

POSITION INFO:
Transport Service Provider (Subcontractor) Management:

• Maintain and update the TSP/vendor database, ensuring all documentation, compliance certifications and onboarding information remain current.
• Monitor subcontractor fleet availability, roadworthiness, licensing and maintenance cycles.
• Oversee route allocations, load scheduling and daily execution monitoring.
• Ensure subcontractors adhere to company service level standards, business rules and operational processes.
• Manage communication between subcontractors and internal teams to ensure smooth operations and timely escalation of issues.
• Conduct regular performance reviews of subcontractors based on KPIs (on-time arrivals, communication, quality of service, turnaround performance, and exception handling).

• Oversee health and safety compliance for all subcontractors in line with legislative and company requirements.
• Ensure compliance with transport regulations, company policies, and client contractual requirements.

• Contribute to identifying, sourcing and onboarding new subcontractors to grow capacity and improve service coverage.
• Support the commercial team in seeking new business opportunities and participating in proposal inputs.
• Build and maintain strong relationships with both transport partners and customers to support operational and commercial growth.
• Provide market insight on rates, capacity availability, transport cost drivers and performance trends.

• Leverage technology to manage subcontractor relationships, ensuring performance tracking, streamlined communication, and compliance with project timelines and deliverables.
• Integrate vehicle tracking systems to monitor subcontractor fleets in real time, utilising driver applications for accurate updates, route optimisation and efficient POD management.
• Manage centralised data through a custom-built transport management system to enhance supply chain visibility, improve information flow, and reduce invoicing cycle times.
• Utilise digital tools for contract management, automated reporting, and real-time collaboration to drive efficiency across all subcontractor engagements.

• Monitor service providers’ communication efficiency, responsiveness and overall professionalism.
• Prepare operational reports, dashboards, KPI summaries and incident/claim logs.
• Assist with route planning optimisation, special project rollouts and escalation management.
• Drive continuous improvement initiatives across subcontractor processes.

• Grade 12 / Matric (essential).
• Degree/Diploma in Logistics, Supply Chain Management or Transport Management (advantageous but not essential).
• Minimum 2–3 years’ experience in transport operations, subcontractor management, fleet coordination or logistics control (advantageous).
• Experience across multiple logistics sectors will be advantageous (i.e. general freight, tankers, containers, tippers, abnormals and cross-border transport).
• Understanding of transport legislation, safety requirements, and general logistics workflows.