Travel Operations Coordinator (TOC)

SUMMARY:
As the Travel Operations Coordinator, you will act as the operational hub of the travel teambalancing account management, coordination, and team mentorship.

POSITION INFO:

• • Travel Operations Coordinator (TOC)
    Be the driving force behind seamless incentive travel operations and team coordination
    Johannesburg | R40,000 - R60,000 per month | 8:00 - 17:00

    About Our Client
    Our client is a well-established incentive travel and events business, known for delivering exceptional global experiences that inspire and motivate. With a reputation for creativity, precision, and service excellence, they pride themselves on a people-first culture where collaboration, innovation, and attention to detail set them apart. Joining this team means being part of a dynamic environment where your contribution directly shapes client success and team performance.

    The Role: Travel Operations Coordinator (TOC)
    As the Travel Operations Coordinator, you will act as the operational hub of the travel teambalancing account management, coordination, and team mentorship. You''ll personally manage a select portfolio of high-value files, oversee processes to ensure consistent standards, and support the Executive Director in driving team development, culture, and performance. This role is key to ensuring operational excellence, financial integrity, and exceptional client experiences.

    Key Responsibilities

    • Manage 5+ years of incentive travel or event operations experience, including personal responsibility for high-value client files

    • Personally oversee up to two large-scale operational files, supported by junior team members

    • Lead new business quotations, proposals, and client presentations alongside sales and leadership

    • Implement and monitor operational processes, ensuring alignment and consistency across the team

    • Drive file margin management, maintaining a minimum delivery level of 14%

    • Mentor junior staff, supporting their development roadmaps, feedback sessions, and performance reviews

    • Oversee vendor negotiations and stakeholder management across airlines, hotels, DMCs, and partners

    • Support team meetings, quarterly goal-setting, and ad hoc projects directed by the Executive Director

    About You

    • 5+ years experience in incentive travel, events, or travel operations with direct client account management

    • Proven track record in project management, budgeting, and multi-vendor coordination

    • Strong financial acumen with experience in cost control, ROI management, and margin tracking

    • Excellent communicator with the ability to present persuasively in both written and verbal formats

    • Empathetic, detail-oriented, calm under pressure, and proactive in solving challenges

    • Flexible and adaptable, with strong cultural awareness and sensitivity to global contexts

    • Technology-savvy with experience in travel management software, CRMs, budgeting, and presentation tools

    • Natural leader with the ability to motivate teams, mentor juniors, and foster collaboration