SUMMARY:
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POSITION INFO:
The purpose of the Travel Planner at The Royal Portfolio is to offer consulting travel services that enhance our direct guests' stay. By offering additional, comparable, ancillary properties and excursions outside of our portfolio, and ensuring that they are all a good fit for the guest, the Travel Planner offers their expertise in line with TRP’s purpose, which is to “give our guests a complete experience and a perfect stay”. This position reports to the Reservations Manager.
Scope of Work:
- Creating itineraries for direct Guests and invited Retail and Wholesale agents, with regards to all queries they have about The Royal Portfolio accommodation and services as well as ancillary properties and touring in Southern Africa
- Managing The Royal Portfolio guest and trade base by creating lasting relationships and return business
- Revenue Management
- Quoting Accurately
- Communicating with internal stakeholders effectively
- Maintaining a workable environment
As such the person filling this position needs to be/have:
- Exceptional Knowledge of the ultra-high net worth luxury travel market and guest needs
- Understanding of The Royal Portfolio properties and services
- Knowledge of Southern Africa logistics (Botswana, Zimbabwe, and Mozambique). Knowledge of East Africa properties and logistics would be advantageous
- Knowledge of hotel operations advantageous but not pre-requisite
- Excellent computer skills, we use:
- Globetrack Tour Operating System
- Safari Portal Itinerary Builder
- Roam Forex Payment system
- Cue ticketing system for WhatsApp
- High competency in the following areas:
- Exceptional communication skills, written and verbal in English (any additional languages an advantage)
- Outstanding telephone manner
- Ability to sell experiences via written and verbal techniques
- Good organisational skills
- High attention to detail
- Complete tasks timeously and accurately
- Ability to work under pressure
- Service orientated
- Highly self-motivated and ability to take initiative
- Warm, friendly & respectful personality
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
