Travel Representative

We have an exciting job opportunity for a Travel Representative to join a prestigious international travel brand and work in Durban. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer amazing benefits, career advancement, numerous opportunities to visit their international clients and/or one of their global locations for top performers, rewards & recognition – team incentive budget, annual excellence awards, and much more! Join this multi-cultural work environment with colleagues from all over the world today!

Your key job responsibilities as the Travel Representative in Durban:

• Assist passengers with pre & post flight departure travel-related queries in customer relations department
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Full product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Travel Representative job in Durban:

• Minimum of 2 years’ experience working on a GDS System (Amadeus or Sabre )
• English Verbal & Written skills essential
• Permanent residence permit or South African ID holders only
• Flexibility to work shifts. Weekends may apply
• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
• Excellent Computer literacy & technical skills
• Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
• Own transport
• No criminal record