UC Engineer (Contract)

SUMMARY:
Gijima Staffing Solutions is recruiting on behalf of a client for a suitably qualified and experienced UC Engineer (Fixed-Term Contract ending 30 September 2026) within the Connected Customer business area.

POSITION INFO:

Purpose of the Role

• Multiple platform network integration
• Internal and external networks
• Mobile, public and private networks
• Internet/Intranet
• Call centres

Formal Education

• Grade 12 (NQF 4) – Essential
• Bachelor’s Degree or Diploma (NQF 6) in an ICT-related field – Advantageous
• Technical field support experience in a large corporate environment – Advantageous
• PABX - Mandatory
• NEC IS3000 experience – Mandatory
• NEC 3C experience – Mandatory

Experience Required

• Experience in Telecommunications service support, delivery, or field support
• Strong experience in PABX and voice gateways (e.g., AudioCodes, SBC)
• NEC IS3000 experience – Mandatory
• NEC 3C experience – Mandatory
• Proven ability to present and articulate network-related knowledge to management and executive audiences
• Advanced capability to guide Network Specialists in complex 2nd level diagnostics and fault finding on Voice technologies
• Hands-on experience in live VoIP production environments together with traditional PBX systems (NEC IS3000, SV, Mitel)
• Exposure to Routing & Switching, UC, VoIP, VC and IPT technologies
• Knowledge of:
  
  • Windows 10x / XP
  • MS Servers
  • MS Office
  • Anti-Virus support
  • Internet Explorer & Internet Mail
  • Microsoft Patches
  • Hardware maintenance (IS3000 PABX systems)
  • LAN administration (SQL, User Profile Management)
  • Server maintenance (Hardware, Software, DHCP, DNS, Security, TCP/IP, FTP) – Advantageous
• SBC / Fortinet firewall experience – Advantageous

Technical / Legal Certifications

• A+
• N+
• VOIP (System specific) – Advantageous

Key Responsibilities

• Interface with Pre-Sales to establish world-class networking products, solutions, and services
• Demonstrate strong network design and VoIP engineering capabilities
• Assess and advise on technical alternatives, balancing technical limitations with operational realities
• Guide advanced high-level problem management processes (ITIL aligned)
• Establish monitoring, event generation, ticket logging, and incident reporting mechanisms
• Develop processes and procedures for Voice services in collaboration with Network Specialists
• Analyse draft solution proposals for technical viability and fit-for-purpose delivery
• Identify suitable solutions where requirements fall outside personal expertise
• Ensure technology alignment with client needs and educate clients on implemented solutions
• Provide support to other customers/sites when required (occasional travel may be necessary)