UCC Support Engineer (6 Months Contract)

Recruiter:

Pillango Placements

Job Ref:

PTA003418/CB

Date posted:

Monday, June 23, 2025

Location:

Johannesburg, South Africa

Salary:

400 Hourly

SUMMARY:
A leading telecoms partner is urgently seeking Senior UCC Support Engineers to support a critical 6-month project. This hybrid-based role in Sandton requires highly experienced, hands-on professionals with deep expertise in provisioning, configuring, and maintaining Unified Communications & Collaboration (UCC) services. Immediate availability is essential.

POSITION INFO:
Key Responsibilities:

Provision and manage UCC solutions including SIP trunks, HPBX, MPBX, Hunt Lines, MS Teams Direct Connect, Operator Connect, Webex, Contact Centre, Call Recording, and Mobile Number Porting (MNP)
Configure and troubleshoot systems using Ribbon or Acme SIP Trunking, BroadWorks Hosted PBX, NetAxis self-care portal, and APIO
Support and maintain Yealink and Polycom IP phones and related infrastructure
Provide advanced troubleshooting and diagnostics using Audio Codes and other relevant tools
Ensure compliance with industry standards and best practices in all technical operations
Collaborate with cross-functional teams to ensure successful UCC integration with business systems
Mentor junior engineers and contribute to a culture of knowledge sharing

Minimum Requirements:

National Diploma or Bachelor's Degree in IT or a relevant field
Minimum of 6 years’ experience in UCC service provisioning and support
Proficiency with Ribbon or Acme SIP Trunking, Hunt Lines, HPBX, BroadWorks, NetAxis, and APIO
Strong hands-on experience with Yealink and Polycom devices
Solid troubleshooting ability with Audio Codes and other UCC tools
Excellent customer service orientation and ability to work independently under pressure
Valid CCNA certification (required)
Additional certifications in Ribbon SBC, BroadWorks, WebEx, and CallCabinet (advantageous)

The proposed salary for the role is apx R450 p/h, but the option remains with the client to offer any market related rate considering the candidate's qualifications, skills, and experience.

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