USA-Customer service Agents

Recruiter:

iSON Xperiences

Job Ref:

BPO00978

Date posted:

Wednesday, May 7, 2025

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

CUSTOMER SERVICE/SALES AGENT

USA CAMPAIGN

CUSTOMER SERVICE/SALES AGENT

USA CAMPAIGN

RANDBURG

if you have worked with clients from America before and are confident in delivering exceptional customer service and upselling to the international marketâ€¦â€¦

Key responsibilities:

Attend to inbound calls in a professional and timely manner.

Upselling to customers

Build rapport with the client, and ensure every experience is exceptional.

Think on your feet to provide solutions to challenges faced by the client.

You will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channels.

Ability to accurately assess customer needs and potential, identify and deal with objections.

Be comfortable and confident in your approach to clients

Minimum Requirements:

Must have worked night shift in a call Centre.

Must have worked with American clients.

MS Office literate

Excellent communication both verbal and written.

We will only consider applications from candidates who have worked on a USA campaign before

Must have sales/customer service experience

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