UX/UI TEAM LEAD

SUMMARY:
Job Description:

• As the UX/UI team lead, you’ll sit at the intersection of art, psychology, and engineering. You’ll lead a talented team of designers while getting your hands dirty on complex strategic challenges. If you’re obsessed with frictionless flows, love dissecting audience behaviour, and want to build a design culture that values output over ego, this position, in our Cape Town office, is for you

POSITION INFO:
Key Responsibilities:

• Drive the end-to-end UX/UI strategy for our products. Translate high-level business goals into tangible, intuitive design solutions and build prototypes to ensure alignment across various partners
• Create a user testing programme and manage a user testing panel for our various brands
• Move beyond “making it pretty”. Use data and A/B testing, user research, and behavioural psychology to justify design decisions to stakeholders
• Oversee the evolution of our Design System. Ensure consistency across all platforms while allowing room for creativity and innovation
• Run design critiques that inspire. Remove roadblocks for your team and foster an environment where “safe failure” leads to rapid innovation
• Deeply understand the needs and different motivations of design, engineering, and product management teams
• Ensure technical feasibility without compromising the user experience
• Be the voice of the user in the boardroom. Present work to executives with clarity, confidence, and storytelling
• Push boundaries to ensure our products are world-class, incorporating modern UX/UI principles in every part of our work
• Experiment with AI tools and services to ensure our products keep up with changing user needs

• A relevant tertiary degree such as BA Hons in Visual Communication / Interaction Design, BA Hons Information Design, BCom Hons in Information Systems, BSc Hons in Computer Science, BSocSc Hons, BA Hons in Psychology, Sociology, or Anthropology, plus a UX/UI-focused qualification
• 7+ years in UX/UI design with at least 2+ years leading or mentoring a team
• A portfolio that doesn’t show only final screens but walks us through the messy middle – the sketches, the failed iterations, the user testing data, and the triumph. Please attach your portfolio or a link to your portfolio to your application
• Expert proficiency in Figma (variables, auto-layout, advanced prototyping). Expertise/experience in using Adobe Creative Suite and tools like Maze
• You don’t need to code, but you must understand HTML/CSS/JS constraints well enough to have productive discussions with developers
• Experience in planning and conducting user research (interviews, usability testing, A/B testing) and synthesising that data into actionable insights