SUMMARY:
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POSITION INFO:
Role Overview
We are seeking a technically strong and detail-oriented Utilities Analyst to support the Utilities Manager in overseeing utilities billing accuracy, consumption monitoring, recoveries, municipal query resolution, and leakage investigations across a multi-site property portfolio. This is a highly analytical role requiring a deep understanding of how utilities function from a technical, tariff, and calculation perspective. The successful candidate will conduct detailed reconciliations, investigate over- and under-recoveries, analyse municipal charges, and ensure recoveries align with metering data and tenant billing structures. The role requires strong Excel capability, numerical confidence, and the ability to interrogate data thoroughly.
Education & Experience
- Qualification in Finance, Accounting, Engineering, or related analytical field preferred.
- 2–5 years’ experience in utilities analysis, billing reconciliation, or consumption cost recoveries.
- Previous experience working in a Utility Department at a property company advantageous.
Key Responsibilities
Utilities Reconciliations & Deep Dive Analysis
Perform detailed monthly reconciliations between:
- Council bills
- Meter readings
- TPS recoveries
- Tenant billings
- Identify and investigate over-recoveries and under-recoveries.
Analyse charges by type:
- kWh
- kVA / demand charges
- Service fees
- Network charges
- Surcharges
- Conduct site-level deep dives into major variances.
- Prepare reconciliation working papers and variance summaries.
- Highlight systemic issues affecting recovery performance.
- Support corrective action planning to improve recovery ratios.
Leakage Monitoring & Reporting
- Compile and update monthly leakage reports after billing runs.
- Identify Top 10 high-risk sites requiring intervention.
- Monitor trends in consumption vs billing vs recoveries.
- Track historical performance to identify recurring problem areas.
- Escalate significant anomalies to the Utilities Manager.
Municipal Queries & Council Liaison
- Log and track all municipal billing queries per region.
- Assist in investigating incorrect billing, tariff misapplications, and meter discrepancies.
- Liaise with council representatives and council runners.
- Support follow-ups on outstanding queries until resolution.
- Verify and reconcile municipal credits once processed.
- Maintain clear documentation of all queries and resolutions.
Metering Oversight & Verification
- Review metering data for inconsistencies or irregularities.
- Identify properties requiring check meters.
- Reconcile council readings against billed consumption.
- Flag faulty meters or abnormal readings.
- Assist with verification of utilities billing disputes.
- Maintain a master metering issue log.
Vacancy & Consumption Monitoring
- Identify vacant units with active consumption.
- Analyse vacancy-related recovery leakage.
- Cross-check vacancy status across systems.
- Flag potential recovery risks caused by incorrect vacancy classification.
Data Management & Spreadsheet Reporting
- Maintain structured reconciliation spreadsheets.
- Build and update Excel models for recovery tracking.
- Prepare supporting schedules for management reporting.
- Assist in automating recurring reconciliation processes where possible.
- Ensure data integrity across all utilities trackers.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
