Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Recruiter:

EQ Plus

Job Ref:

GTG008320/MG

Date posted:

Thursday, August 28, 2025

Location:

Cape Town, South Africa

Salary:

Hourly

SUMMARY:
An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

POSITION INFO:
Key Responsibilities:

Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
Drive operational efficiency, cost optimisation, and performance improvements across teams
Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
Ensure SLA adherence and maintain high levels of client satisfaction
Build and mentor high-performing teams, focusing on employee engagement, development, and retention
Support leadership in business development initiatives and process improvement strategies
Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements:

Graduate qualification required; postgraduate qualifications advantageous
Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
Proven experience managing large contact centers and client relationships
Strong analytical, decision-making, and prioritisation skills
Excellent communication and interpersonal skills
Demonstrated ability to manage and develop high-performing teams

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