Vice President - Healthcare Operations Management (Clinical Data Abstraction)

Recruiter:

EQ Plus

Job Ref:

GTG008320/MG

Date posted:

Thursday, August 28, 2025

Location:

Cape Town, South Africa

Salary:

Hourly

SUMMARY:
An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

POSITION INFO:
Key Responsibilities:

Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
Drive operational efficiency, cost optimisation, and performance improvements across teams
Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
Ensure SLA adherence and maintain high levels of client satisfaction
Build and mentor high-performing teams, focusing on employee engagement, development, and retention
Support leadership in business development initiatives and process improvement strategies
Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements:

Graduate qualification required; postgraduate qualifications advantageous
Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
Proven experience managing large contact centers and client relationships
Strong analytical, decision-making, and prioritisation skills
Excellent communication and interpersonal skills
Demonstrated ability to manage and develop high-performing teams

Similar jobs you might be interested in:

Vice President - Healthcare Operations Management (Clinical Data Abstraction)
Location: Cape Town
Salary: Hourly
An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The suc...
7 days ago

Financial Manager
Location: Cape Town
Salary:
A leading freight and logistics powerhouse is on the lookout for a seasoned Financial Manager to captain its finance operations. You'll have the chance to drive strategic growth within a fast-moving, high-achieving team—drawing upon deep industry expertise while enjoying the stability and forward momentum of a well-rooted enterprise.
9 days ago

Vice President- Healthcare Operations Management- BPO
Location: Cape Town
Salary:
9 days ago

Junior Data Scientist â Machine Learning & AI
Location: Cape Town
Salary:
Calling all data-driven problem solvers ready to make their mark in the world of sustainable credit and capital solutions! A leading financial solutions company is on the hunt for a young, passionate, and driven Data Scientist to join their high-performance analytics team. If you love working with big data, have a knack for machine learning, and thrive in fast-paced environments, then this could b...
9 days ago

Junior Engineer
Location: Cape Town
Salary:
We are seeking a motivated and enthusiastic Junior Electronic Engineer to join our engineering team and support product development and testing activities.
15 days ago

Principal Process Engineer
Location: Cape Town
Salary:
22 days ago

Senior Assistant Vice President â Business Analytics
Location: Cape Town
Salary: Monthly
Our Client, a global analytics and digital solutions company, is currently seeking to employ the services of an Engagement Lead/Client Partner. This permanent opportunity is based in Johannesburg, South Africa.
28 days ago

Senior Urban Designer
Location: Capetown
Salary: Market Related
Shape Future Cities Through Design-Led, Contextual Urban Projects
76 days ago