SUMMARY:
ESSENTIAL SKILLS:

•  Precise understanding of time management and task prioritization.
•  Ability to manage and correct system configurations and entries.
•  Ability to develop accurate reporting data for the department and domain codes
•  Ability to design and develop dashboards using PowerBi, Excel Pivots, and other dashboard reporting tools  Ability to assist in process optimization and improvement.
•  Familiarity with data analysis.
•  Capability to support operations tasks across multiple products.
•  Understanding of basic operations KPIs and performance measurement.
•  Willingness to learn and adopt new technologies and operations applications.  Manage and maintain daily operations and tasks.
•  Ability to assist in postmortem treatment of incidents.  Supportive role in infrastructure feature teams.
•  Good communication skills for participating in operation meetings.
• Eagerness to learn integration requirements for critical applications. 

ADVANTAGEOUS SKILLS:

•  Exposure to system design principles for stable operation.  Familiarity with compliance requirements and processes.
•  Basic knowledge of technical lifecycle measures and security practices.  Experience or coursework in infrastructure deployment and monitoring.  Ability to collaborate with product stakeholders.
•  Understanding of agile methods and practices.
•  Interest in software lifecycle and continuous integration.  Ability to work effectively in a team environment.
•  Exposure to specifying new products, processes, and standards.  Enthusiasm for learning and professional development.

POSITION INFO:

RESPONSIBILITIES:

• Assist in managing time management operations and tasks across multiple products.
• Support process tasks and contribute to efficient execution and reporting. Participate in operation meetings and learn from experienced team members. Assist infrastructure feature teams in post-processing of incidents.
• Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications.
• Assist in planning and ensuring appropriate use of operation resources. Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities.
• Apply agile methods to improve operations processes.
• Engage in continuous learning and development opportunities.
• Provide support to team members and contribute to a collaborative environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress).
• Minimum 1-2 years working experience in an operations team and environment.
• Experience in PowerBi, Excel, Qlik or other similar dashboard tools. (Advantageous) Experience with ServiceNow (advantageous)