Infrastructure Support Engineer – IT Department

SUMMARY:
Are you a versatile and qualified IT Infrastructure Support Engineer with experience configuring and supporting both on-site and remote computer clients?
 
Our client, with offices located near Bryanston, is looking for your expertise in first- and second-line support, server configuration, and cloud-based environments. You will be responsible for maintaining a secure, reliable, and high-performing IT infrastructure across multiple sites.
 
This is a great opportunity to join a fast-paced team where you will play a vital role in ensuring smooth IT operations, supporting users, and contributing to ongoing improvements in systems and processes.

POSITION INFO:
REQUIREMENTS

• 3-year IT Degree required
• CompTIA A+, Network+ or Security+ is advantageous
• 3 – 5 years’ experience configuring and supporting the below technologies:
• Local and remote Windows Desktop and Server environments
• Microsoft 365 environments including Azure, Intune, Teams rooms
• Networking switches
• Mailing collaboration systems
• Disaster recovery systems
• Cloud technologies
• Experience liaising with suppliers of IT equipment and ISPs
• Experience working in a team environment with a support ticketing system
• Must possess an extremely high level of attention to detail in his/her work
• Good command of the English language both written and spoken
• Must have reliable own transport
• Must be willing to work overtime and after hours/standby when required

• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices
• Procurement of desktops, laptops and other IT equipment for the SA offices
• Setup and configuration of the mailing collaboration systems
• Setup and configuration of Disaster recovery systems
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices
• Triage and adhere strictly to the SLAs of the IT ticketing system
• Responsible for ensuring all tickets do not go out of SLA by chasing up and escalating as and when necessary
• Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible
• Regularly reviewing and updating of IT processes, procedures and documentation as required
• Regular checks of IT systems to ensure optimal uptime
• Monthly recons of all IT expenses
• Conducting IT training for all new staff