2437 Operations Engineer (Advanced)

SUMMARY:
ESSENTIAL SKILLS:

Solid understanding of BMW Incident, Problem and Change Management
Troubleshooting skills
Debugging remote services
Serverless Computing
Microservice Architecture

ADVANTAGEOUS SKILLS:

Agile methodology
Atlassian tools: Jira, Confluence
Ability to read, interpret and follow Java code
AWS Practitioner training and/or certification
Logging and tracking tickets to external support
Troubleshooting deployments
Understanding of German language

POSITION INFO:
ROLE & RESPONSIBILITIES:

Willing and able to work shifts, after hours and on public holidays
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Perform daily system health checks
Ensure systems are operational according to SLA’s
Draw KPI Reports and report to stakeholders on a monthly basis
Adhere to the PIC processes (Problem, Incident & Change Management
Perform daily operations tasks and end user support
Creation of pertinent test documentation
Conduct Ops Basic Training
Enable end user knowledge transfer and training
Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature
teams
Provide general assistance to the Operations team and end users
Co-ordinate all TLM topics with feature teams timeously
Ensure stability and availability of all infrastructure to support feature teams
Ability to work as part of a team
Ability to work interdependently as well as independently and to submit deliverables on time and with excellent
quality
Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in
writing) with both technical and non-technical colleagues / users
Have good presentation skills
Self-starter
Above-board work ethics
Flexibility to take up different tasks in the project
Ability and willingness to coach and give training to fellow colleagues and users when required
Willing and able to travel internationally
Where required, interpret documents from German to English

QUALIFICATIONS/EXPERIENCE:

IT Degree and/or relevant qualifications
Minimum 3 years It infrastructure support experience
IT Ops experience highly advantageous

Submit your CV to: and Subject line Role title