Retail Key Account Manager

SUMMARY:
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POSITION INFO:

Drive strategic retail partnerships while shaping supply chain performance at scale. This is an opportunity to influence distribution, unlock growth, and deliver measurable impact across a national retail network.

This role sits at the intersection of supply chain, customer engagement, and commercial growth. You will act as the primary interface between the business and key retail customers, ensuring that all aspects of supply chain and secondary distribution are effectively managed, optimised, and continuously improved. From managing service delivery to identifying growth opportunities, you will play a critical role in strengthening partnerships and enhancing operational efficiency.

Working closely with internal teams and retail stakeholders, you will translate operational insights into actionable improvements, support network optimisation initiatives, and ensure seamless communication across all parties. Your ability to balance relationship management with analytical thinking will be key to success.

Our client is a leading player in the FMCG and logistics sector, known for its robust distribution network and commitment to service excellence. The organisation partners with major retailers and is focused on continuous improvement, innovation, and long-term value creation.

What You’ll Do

• Build and manage strong relationships with retail supply chain, logistics, buying, and store operations teams
• Act as the primary point of contact for all supply chain and distribution-related matters
• Conduct regular client reviews and present performance against KPIs and service level agreements
• Analyse service delivery data and drive continuous improvement initiatives
• Support network optimisation and identify long-term supply chain opportunities
• Lead and contribute to joint optimisation projects with retail partners
• Ensure alignment of master data between internal systems and customer platforms
• Resolve operational issues through coordination with internal control tower and service teams
• Identify opportunities to expand product range participation and drive volume growth

What You Bring

• BCom in Logistics or Supply Chain, or Industrial Engineering degree (postgraduate qualification advantageous)
• Minimum 5 years’ experience in customer or account management within supply chain, logistics, or distribution
• At least 3 years’ experience in an FMCG environment
• Strong commercial acumen with experience in costing and business development
• Proven ability to manage complex client relationships
• Strong analytical and reporting skills
• Valid Code EB driver’s license

What Success Looks Like

• Strong, trusted relationships with key retail stakeholders
• Consistent achievement and improvement of service level KPIs
• Measurable contribution to supply chain optimisation and efficiency
• Growth in customer participation and distribution volumes
• Effective alignment between internal teams and customer expectations

Client Information
A well-established FMCG logistics provider with a national footprint, offering integrated supply chain solutions to major retail partners and focused on operational excellence and continuous improvement.