3rd Party Coordinator (3 month contract)

SUMMARY:

The business requires an experienced 3rd Party Coordinator on a 3-month contract. The ideal candidate will be responsible for managing and coordinating third-party vendors, ensuring service delivery aligns with business requirem...

POSITION INFO:

The business requires an experienced 3rd Party Coordinator on a 3-month contract. The ideal candidate will be responsible for managing and coordinating third-party vendors, ensuring service delivery aligns with business requirements and timelines. This role requires strong organizational skills, attention to detail, and prior experience in vendor or supplier coordination.

What you'll do:

• Develop the ICT strategy for all ICT products (Managed Networks, Cloud, Security, IoT, Unified Communications)
• Source, develop and manage all 3rd party and Partner solution for ICT such that it complements MTN’s product/solution portfolio.
• Plan, order and track delivery of all 3rd party ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications).
• Manage the Cost of sales budget for all 3rd Party services. Assist finance with the administration of the account.
• Reconcile 3rd Party monthly account on an ongoing basis – provide monthly reports/stats.
• Compile monthly management reports of delivery
• Inventory and Asset management of installed base for all services
• Serving as the interface between customer facing entities and the various technical areas for the implementation for new ICT products.
• Undertake Technical Regulation assessments in order to take solutions to clients
• Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.
• Build relationships with internal and external customers. Be a custodian for customer engagement across the business.
• Implement a cross-functional team interfacing across multiple areas e.g. PMO, IS, Network, Customer Experience, Marketing, Sales, Product Development, MTN Business, Wholesale, Regulatory and external parties (e.g. suppliers).
• Manage all administration for all third-party orders.
• Control all national TFLS records by pursuing outstanding acceptance documents and capturing data on remedy.
• Hand over investigations/ad-hoc reports to TFLS suppliers and follow up on them.
• Ordering of all service requests (RFQ’s, RFO’s, Relocations, Changes, Cancellations, etc). RFQ’s to be placed within 3 working days of site release from TFLS planning.
• Managing all third-party feasibilities such that 48-hour turnaround is maintained.
• Develop and manage all new business opportunities that requires 3rd party engagement. Maintain capacity and functionality (and Business) requirements timeously and ahead of traffic needs for the enterprise network.
• Map out the E2E fulfilment, assurance and billing processes for all 3rd party services.
• Perform Business Analysis MTN SA Business. Analysis in line with the methodology and guidelines.

Your Expertise:

• Over 5 years in Telecommunications within knowledge and experience in 3rd party and partner management.
• Ability to set-up and manage partnership agreements.
• Able to engage procurement, financial, account team and or service management areas.

 

Qualifications:

• Matric
• B Tech Degree or National Technical Diploma

Knowledge:

• 3rd party / partner negotiations and contract management
• Business and commercial knowledge
• Good knowledge of telecommunication service types
• Procurement practices

Skills / physical competencies:

• Interpersonal Skills,
• Communication (verbal, written and visual)
• Change management,
• Presentation, Facilitation,
• Negotiation skills,
• Decision making, Identification of business risks,
• Leadership and Management of people.