AI Product Operations Specialist

Recruiter:

Psybergate (Pty) LTD

Job Ref:

PR000809/RN

Date posted:

Tuesday, May 26, 2026

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.

We are seeking an AI Product Operations Specialist for a leading Financial Services client based in Sandton.

This role will focus on the operationalisation, support, and continuous improvement of AI products in production environments. You will bridge the gap between Data Science, Product, and Operations teams.
This is an exciting opportunity to contribute to the successful adoption of AI technologies, supporting innovative solutions built on Google Cloud Platform (GCP) and Gemini, while helping drive the future of AI operations within the organisation.

POSITION INFO:
What you will be doing:

Own the operational health and production stability of AI products.
Monitor, support, and troubleshoot production issues.
Manage incidents, service requests, and problem resolution.
Coordinate releases, hotfixes, and post-deployment support activities.
Perform root cause analysis and drive continuous improvement initiatives.
Create and maintain operational runbooks and support documentation.
Collaborate with Data Science, Product, Technology, and Business teams.
Act as an operational owner within a specific business or technology stream.

What we are looking for:

Relevant Degree or Diploma in Computer Science, Information Technology, Data Engineering, or related field.
3+ years' experience in Application Support, Production Support, Technical Operations, Service Delivery, or a similar role.
Experience in taking ownership and drive issues through to resolution.
Experienced in GCP and Gemini (essential)
Experience supporting business-critical applications in a production environment.
Exposure to incident, problem, change, and release management processes.
Experience with tools such as ServiceNow, Jira, Confluence, or similar.
Strong troubleshooting and analytical skills.
Excellent stakeholder engagement and communication skills.

Advantageous:

Experience with monitoring and observability tools such as Grafana, Dynatrace, Kibana, Datadog, or similar.
Exposure to Google Cloud Platform (GCP).
Understanding of ITIL and SRE principles.

Please note if you do not hear from us within 3 weeks, please consider your application unsuccessful.

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