Account Manager

SUMMARY:
Are you a target driven individual with a focus of bringing in new sales! Then this is for you. We are seeking a driven Senior Account Manager for the ISP portfolio to accelerate new customer acquisition and drive the Business Unit services revenue growth. This role combines new-business development with account management responsibilities, offering an exciting opportunity to shape the success of our services in the market.

POSITION INFO:
Qualifications and Experience Required:

• Matric plus Degree/Diploma in Sales and Marketing or related field
• Proven track record in solution sales and new customer acquisition
• Strong technical understanding of IT systems, hosting, colocation, and ISP environments
• Experience crafting high-quality proposals and delivering customer presentations
• Excellent relationship-building, communication, and negotiation skills
• Proficiency with CRM systems and accurate data management
• Self-motivated, target-driven, and able to thrive in a fast-paced, growth-oriented environment

• Proactively identify, research, and target new customers
• Conduct cold calling, outbound outreach, and lead qualification
• Build and maintain a robust sales pipeline
• Follow up on marketing campaigns and inbound leads
• Manage a portfolio of existing accounts, building strong relationships to ensure high retention
• Identify and execute upsell and cross-sell opportunities across the full portfolio
• Collaborate with pre-sales teams to create compelling, customer-specific cloud solution proposals and presentations
• Articulate the Business Unit strategy and align offerings with customer business needs
• Set up and maintain an accurate customer database and skills matrix in the CRM
• Provide timely reporting (weekly sales/call reports, monthly/quarterly executive summaries to partners and management)