Account Manager

SUMMARY:
Account Manager for Inland/Western Cape/Eastern Cape/Bloemfontein/KwaZulu Natal

Job Purpose:

• To ensure that sales targets are achieved through aligned and sustainable agent and customer partnerships.
• To be the principal point of contact between the Company and its customers. 
• To ensure that current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.

• Grade 12 (Matric).
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales or related field.

• Minimum of 5 years’ experience in a similar position preferably in a FMCG environment.
• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.

• Proficient knowledge and experience in all Microsoft Office applications as wel as CRM software.

• Ability to analyse data and sales statistics.
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Strong negotiation and leadership skills.
• Able to manage multiple key accounts without compromising on the quality of services provided.

POSITION INFO:
KEY PERFORMANCE AREAS:

Client Relationship Management:

• Developing trust relationships with a portfolio of major clients.
• Developing and sustaining solid relationships with key customers that bring in the most income for the Company.
• Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Use Company resources to develop and implement strategic solutions to achieve key clients’ long-term goals

• Play an integral part in generating new sales that will turn into long-lasting relationships.

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Attend trade shows and marketing events as required.