Accounts Manager

SUMMARY:
-

POSITION INFO:

Duties:

• Ensures that best practice business administration systems and processes are implemented and effectively managed in support of the company’s strategic direction.
• Assumes overall accountability for providing our business partners with accurate, complete and value adding financial analysis and operational reports.
• Develops and manages mutually beneficial business partner relationships by providing excellent customer experience and account management.
• Ensures compliance to all regulatory requirements, policies, and processes.
• Responsible for effectively collaborating with the policy administration department to ensure deliverables are met.
• Responsible for developing and maintaining productive working relationships with our internal support functions and business enablers.
• Responsible for pro-actively partnering with IT and Project Office to facilitate continuous improvement.
• Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices
• Financial Reporting and Analysis
• Relationship management
• Leading and managing people
• Ensure effective collaboration and communication with internal and external stakeholders to resolve issues that may arise.
• Manage expectations for both internal and external stakeholders
• Assist to resolve escalated queries received from policy holders.
• Implement processing methodologies to increase efficiencies and create opportunities for growing the operational capacity of the department.
• Responsible for driving innovation / “continuous improvement” initiatives.
• Responsible to assist with and support change management interventions.

Experience and education:

• Com Degree or equivalent level Accounting Diploma is required.
• An Accounting “major” would be preferable.
• Proven track record in leading, managing and coaching a team is required.
• At least 5 years previous related working experience in a corporate entity is required with demonstrated supervisory and management experience.
• Experience in working with advanced Excel is required.
• Proficient in the preparation and analysis of reports.
• Strong communication skills.
• Previous work experience in the financial services environment would be preferable.