Accounts Team Head (Allied Healthcare - Wits Rehab Matters)

SUMMARY:
Background:

• At Wits - Rehab Matters we specialise in multi-disciplinary physical rehabilitation for adults
• We place our patients and their families at the centre of the rehabilitation journey and aim to restore their identity and enable the fulfilment of their life roles
• We are a team of Physiotherapists, Occupational Therapists and Speech Therapists whose goal is to provide continuous care along the rehabilitation journey from acute treatment to outpatient therapy, and beyond into the community and the workplace

POSITION INFO:
Main purpose of the job:

• Wits RehabMatters is seeking a mature, emotionally intelligent and highly organised Allied Healthcare Debt Collection Head to support and strengthen our accounts and debt collection team within a multidisciplinary rehabilitation practice
• The role requires a calm, solutions-focused individual with strong communication and interpersonal skills who can balance accountability with professionalism and empathy
• The successful candidate will support the accounts team, improve systems and processes, and contribute positively to team culture within the healthcare environment

• Sandton, Johannesburg

• Oversee and support the accounts team to ensure efficient daily operations and strong debtor management performance across the practice
• Foster a positive and supportive team culture through leadership, coaching, and mentorship
• The successful candidate must prioritise team performance, communicate respectfully, and work effectively with people from diverse backgrounds
• A calm, emotionally intelligent, and humble approach is essential
• Manage allocated debtor books as directed by the line manager, while supporting debt collection across other portfolios during periods of staff leave or increased workload
• Manage complex accounts, queries, and complaints professionally by gathering relevant information, escalating matters appropriately, and handling conflict with maturity and professionalism
• Strengthen communication between departments, patients, funders, and external stakeholders through strong verbal and written communication skills and a professional command of English
• Assist with reporting, reconciliations, and collection strategies, including daily cash collection and bi- monthly team performance reporting
• Requires strong attention to detail, excellent Excel skills, and the ability to analyse data, identify patterns, and recognise performance deviations

• Grade 12 / Matric (Essential)
• Previous experience working on a healthcare debtor management or billing platform (such as Elixir or Synchramed)
• Strong general computer literacy and IT competency, including Microsoft Excel, Word, PowerPoint, Microsoft Teams, and cloud-based platforms such as Google Drive

• Advantageous:
• Relevant qualification in finance, debt collection, healthcare administration, business administration, or a related field

• Minimum 3-5 years’ experience in debt collection, accounts administration, or healthcare administration
• Previous experience working within a Physiotherapy, Occupational Therapy, or Speech Therapy practice
• Demonstrated experience leading, supporting, or mentoring people, either through formal employment or other leadership roles outside of work
• Experience managing difficult clients, complaints, or conflict resolution situations with professionalism and emotional maturity

• Full-time, office-based position requiring attendance from 08:00–16:00, with no remote working option
• Preference will be given to candidates who demonstrate emotional resilience, professionalism, reliability, and the ability to thrive in a fast-paced, diverse healthcare environment
• Shortlisted candidates must be available for an in-person skills assessment period and willing to complete online psychometric assessments

• Only if you meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV including a one pager cover letter
• Please Apply Online and complete your registration via our website to enable and protect you as a candidate, and to accept the new POPIA terms and conditions
• This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL
• However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market
• Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position
• WHC - Wits Rehab Matters will only respond to shortlisted candidates
• Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful
• Closing date: 25 May 2026
• Note: No CV will be accepted after the closing date

• WHC - Wits Rehab Matters, in accordance with its Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto
• AJ Personnel is only responsible for advertising and the response handling on behalf of their client WHC - Wits Rehab Matters
• AJ Personnel does not have any salary or other information regarding the position