Administration Manager - Pensioners Payroll

SUMMARY:
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POSITION INFO:

We’re looking for a strong, experienced Administration Manager - Pensioners Payroll  to manage and lead a Pensioner Payroll team in Sandton.

Requirements

• Relevant tertiary qualification in Administration, Finance, Payroll, or similar

• Minimum 6–8 years’ experience in financial services

• At least 3 years’ proven leadership or management experience

• Extensive experience in pensioner payroll and annuity administration

• Strong knowledge of retirement fund administration and SARS compliance

• In-depth understanding of Pension Funds Act and governance requirements

• Advanced Excel skills and experience working with payroll systems

Duties and Responsibilities

• Lead and manage the Pensioner Payroll Administration team to ensure accurate, compliant annuity payments

• Oversee monthly pensioner payrolls, tax reconciliations, medical aid reconciliations, and pensioner communications

• Manage PAYE submissions (EMP201, EMP501) and issue annual IRP5/IT3a certificates

• Resolve escalated and complex client queries to ensure high client satisfaction

• Ensure compliance with SARS, regulatory, audit, and governance requirements

• Monitor SLA performance, workflow efficiency, and production statistics

• Implement and improve operational controls, risk management, and payroll processes

• Build and maintain strong relationships with internal stakeholders and external clients

• Coach, mentor, and develop administrators to build technical expertise and team capacity

• Identify opportunities for automation, innovation, and continuous improvement