Administration and Operations Controller

SUMMARY:
Provide efficient administrative support and accurate aftersales costing analysis to support business operations and profitability. The role involves managing cost control for aftersales services, coordinating with service teams, and ensuring accurate and timely reporting.

POSITION INFO:
Qualification:

• 2 - 3 years experience in Administration or costing within a service orientated Industry
• Matric

• To provide efficient administrative support and accurate aftersales costing analysis to support business operations and profitability.
• The role involves managing cost control for aftersales services, coordinating with service teams, and ensuring accurate and timely reporting.
• Provide general administrative support to the department.
• Maintain organized records and documentation (invoices, service orders, warranties, etc.).
• Schedule meetings, prepare agendas, and maintain meeting notes as required.
• Assist with supplier and customer correspondence and contract management.
• Ensure compliance with company procedures and local regulations.
• Analyse and calculate costs associated with aftersales services, warranty claims, and repairs.
• Reconcile parts and labour costs against estimates and actual invoices.
• Prepare reports on warranty, goodwill, and internal job costing.
• Collaborate with Aftersales Manager and Technicians to ensure job accuracy.
• Monitor and follow up on outstanding job cards, estimates, and claims.

• Strong analytical and numerical skills.
• Good understanding of costing, pricing, and basic financial principles.
• Excellent administrative and organizational skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with Pastel accounting.
• Ability to work independently and manage multiple priorities.
• High attention to detail and accuracy.

• Strong communication skills (written and verbal).
• Ability to work under pressure and meet deadlines.
• A proactive and problem-solving mindset.
• Knowledge of aftersales operations (technical services) is a plus.