Administrator

SUMMARY:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the role
The Admin & Customer Service Administrator supports the smooth daily operation of the business by managing customer
communication, order processing, data accuracy, and essential administrative tasks. The role ensures customers receive
timely, clear, and professional service while maintaining organized records, systems, and workflow transparency. This
position reports directly to the Store/Operations Manager and works closely with technicians, sales staff, and management to
keep service delivery efficient. In a larger organizational structure, the role sits within the Operations/Customer Experience Department and contributes to overall business success by improving customer retention, reducing operational errors, supporting decision-making through accurate reporting, and strengthening the brand’s service reputation.

Key Responsibilities:

• Oversee customer communication and service flow across in-store, phone, WhatsApp, and digital channels.
• Maintain accurate customer, order, and operational records within ServPOS and other business systems.
• Coordinate with store managers, technicians, cashiers, and courier/drop-off partners to ensure smooth order progression.
• Support daily store operations by managing scheduling, attendance records, documentation, and internal communication.
• Monitor service turnaround times, customer follow-ups, and collection reminders to protect customer experience.
• Manage basic financial administration, including payments received, reconciliations, invoices, and reporting accuracy.
• Track stock usage and product movement, liaising with procurement or suppliers when replenishment is needed.
• Produce and share routine operational insights—daily sales, workload levels, complaints, trends—for decision-making.
• Uphold compliance, confidentiality, SOP standards, and brand professionalism throughout all admin processes.
• Contribute to customer retention and business efficiency by reducing errors, delays, and information gaps.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Confident communicator (spoken and written).
• Basic computer and typing skills.
• Good numerical understanding and attention to detail.
• Organised, reliable, willing to learn and follow systems