Aftermarket Support Specialist

SUMMARY:

POSITION INFO:
This role is ideal for a customer-focused professional with strong technical knowledge, OEM experience, and a passion for supporting dealers and customers to achieve maximum equipment performance and uptime. Key Responsibilities Develop and maintain strong relationships with customers and dealer partners. Serve as the first point of contact for customer queries, support requests, and aftermarket-related concerns. Promote aftermarket products, services, and support solutions across an assigned territory. Conduct customer visits, presentations, and sales discussions to identify opportunities and strengthen partnerships. Support dealer development initiatives and enhance channel partner performance. Identify customer needs and recommend appropriate products, parts, and service solutions. Represent the business at industry events, exhibitions, and trade shows. Essential Requirements Agricultural industry experience is mandatory. OEM experience is essential. Strong understanding of agricultural equipment, machinery, parts, and aftermarket support. Proven ability to build and maintain customer and dealer relationships. Experience in sales, customer support, dealer support, aftermarket operations, or territory management. Preferred Experience We are particularly interested in candidates who offer: Strong technical aptitude and product knowledge. Experience supporting dealer networks and channel partners. A background in agricultural machinery, equipment support, product support, parts, or service operations. The ability to diagnose customer needs and provide value-added solutions. Strong problem-solving and consultative sales skills. What We're Looking For The ideal candidate is someone who can combine technical expertise, agricultural industry knowledge, and strong relationship management skills to deliver an exceptional customer experience while supporting business growth. Technically strong candidates with OEM exposure will be given preference. If you have a passion for agriculture, customer success, and aftermarket support, we'd love to hear from you.