Area Manager - Security

SUMMARY:
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POSITION INFO:

Our client, a well-established security services company, is seeking an experienced Area Manager to oversee and drive operations across multiple sites within a designated region. This role is suited to a hands-on leader with strong operational and people management experience who can ensure service excellence, compliance, and client satisfaction across all sites.

Key Responsibilities

• Oversee the day-to-day operations of multiple security sites within the assigned area.
• Ensure all sites operate according to company standards, client requirements, and industry regulations.
• Manage and support Site Supervisors and security personnel to ensure high performance and service delivery.
• Conduct regular site visits, inspections, and audits to monitor operational effectiveness and identify areas for improvement.
• Build and maintain strong relationships with clients, ensuring excellent customer service and retention.
• Investigate and resolve operational issues, incidents, complaints, and disciplinary matters where required.
• Monitor staffing levels, rostering, absenteeism, and overtime to ensure operational efficiency.
• Analyse operational performance, prepare reports, and implement strategies to improve service delivery and profitability.
• Ensure compliance with health and safety standards, PSIRA regulations, and company policies.
• Assist with recruitment, onboarding, training, and performance management of staff.
• Collaborate with internal departments to support operational and business objectives.

Requirements

• Proven experience managing multiple sites within the security, retail, hospitality, or service industry.
• Strong leadership and people management skills.
• Excellent communication and client relationship management abilities.
• Strong operational, analytical, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with operational reporting, workforce management, and performance monitoring.
• Good understanding of compliance, security operations, and service delivery standards.
• Valid driver’s licence and willingness to travel regularly between sites.

Preferred Qualifications

• Diploma or Degree in Business Management, Operations Management, Security Management, or a related field.
• PSIRA registration will be advantageous.
• Experience within the security industry will be highly beneficial.
• Strong administrative and reporting skills.
• Proficiency in Microsoft Office and operational management systems.

What’s on Offer

• Opportunity to join a respected and growing security services business.
• Dynamic and fast-paced operational environment.
• Leadership role with strong growth potential.
• Supportive and professional team culture.

If you are a driven operational leader with a passion for service excellence and team management, we encourage you to apply.