Automotive Financial Services Dealer Consultant - Cape Town, Western Cape

SUMMARY:
Reports to: Regional Manager

Industry: Automotive Short-Term Insurance (Sales and Marketing)

Remuneration: Basic Salary R35 000 (including Medical Aid and Provident Fund) plus Commission

Purpose Of The Job:
 
Our client an Automotive Financial Services Company is looking for an experienced Dealer Consultant to join the team. The purpose of the Dealer Consultant is to act as a good brand ambassador to grow the company Warranties market share by maintaining and building strong relationships with our supporting dealers, increasing the number of supporting dealers and taking ownership of stakeholder interactions throughout the process from sales to claims.

POSITION INFO:
Key Responsibilities: Build, maintain, and create strong dealer relationships Generate new sales with each client account Drive area sales and profit plans to budgeted targets through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all dealerships Maintain strong relationships with existing clients and seek avenues to gain new potential clients Negotiate contracts with clients and establish a timeline of performance Collaborate with sales team to maximize profit by upselling or cross-selling Maintain in-depth product knowledge and educate customers about our products Maintain an understanding of the claims process and train the associated workshops on our claims processes and procedures Understand and manage business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth consistently across all dealerships Seek feedback from our customers by interacting with the F&I's at the dealerships and observing shopping behaviours, and associate\/customer experience Ensure that trends of underperformance of associated dealers are formally addressed Ensure customer satisfaction by delivering timely and quality services Develop strong working relationship with potential clients for new business opportunities within the assigned area Maintain a strong product and competitive product knowledge of the industry Be able to create and maintain a structured call plan Educate dealership employees on their understanding of our product and its competitive benefits Manage Dealers sales, claims and loss ratios Minimum Requirements: Matric Minimum of 5 years of experience in calling on independent, used dealers to sell insurance\/products relating to second gross Prior knowledge and understanding of the dealer space and the various players within the industry A strong customer service background Non-Technical: Computer literate Excellent time management Be able to work independently Have a strong drive and determination to succeed Ability to communicate fluently in English and Afrikaans Excellent verbal and written communication skills, especially email and telephone etiquette Excellent relationship management skills Proficient conflict management skills Strong negotiation skills Strong problem-solving ability Ability to listen without interrupting Ability to work independently Excellent organizational and interpersonal skills Able to be a good brand ambassador Self-starter with the ability to handle pressure The Dealer Consultant will be expected to operate in line with our company values: Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us! Integrity: We always do the right thing, even when nobody is watching! Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grow because our people grow! Our curiosity drives Innovation, and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations. Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the \"us\" stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts! Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.