Automotive Financial Services Dealer Consultant - Western Cape

SUMMARY:
Reports to: Regional Manager
Remuneration: Basic Salary (including Medical Aid and Provident Fund) plus Commission
 
Purpose Of The Job:
 
Our client an Automotive Financial Services Company is looking for an experienced Dealer Consultant to join the team. The purpose of the Dealer Consultant is to act as a good brand ambassador in order to grow the company Warranties market share by maintaining and building strong relationships with our supporting dealers, increasing the number of supporting dealers and taking ownership of stakeholder interactions throughout the process from sales to claims.

POSITION INFO:
Key Responsibilities:

• Build, maintain, and create strong dealer relationships
• Generate new sales with each client account
• Drive area sales and profit plans to budgeted targets through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all dealerships
• Maintain strong relationships with existing clients and seek avenues to gain new potential clients
• Negotiate contracts with clients and establish a timeline of performance
• Collaborate with sales team to maximize profit by upselling or cross-selling
• Maintain in-depth product knowledge and educate customers about our products
• Maintain an understanding of the claims process and train the associated workshops on our claims processes and procedures
• Understand and manage business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth consistently across all dealerships
• Seek feedback from our customers by interacting with the F&I’s at the dealerships and observing shopping behaviours, and associate/customer experience
• Ensure that trends of underperformance of associated dealers are formally addressed
• Ensure customer satisfaction by delivering timely and quality services
• Develop strong working relationship with potential clients for new business opportunities within the assigned area
• Maintain a strong product and competitive product knowledge of the industry
• Be able to create and maintain a structured call plan
• Educate dealership employees on their understanding of our product and its competitive benefits
• Manage Dealers sales, claims and loss ratios

• Computer literate
• Excellent time management
• Be able to work independently
• Have a strong drive and determination to succeed
• Ability to communicate fluently in English and Afrikaans
• Excellent verbal and written communication skills, especially email and telephone etiquette
• Excellent relationship management skills
• Proficient conflict management skills
• Strong negotiation skills
• Strong problem-solving ability
• Ability to listen without interrupting
• Ability to work independently
• Excellent organizational and interpersonal skills
• Able to be a good brand ambassador
• Self-starter with the ability to handle pressure

• Matric

• 5 years of experience in calling on independent, used dealers to sell insurance/products relating to second gross in the financial services sector
• Prior knowledge and understanding of the dealer space and the various players within the industry
• A strong customer service background