BI Support Developer

 

Recruiter:

PBT Group

Job Ref:

3963357514

Date posted:

Wednesday, June 15, 2022

Location:

Cape Town, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

PBT Group has an opportunity for a BI Support Consultant:

  • To manage the support for all the solutions, specially the business intelligence ones;
  • To meet the SLA for incidents/service requests and minor’s enhancements working in coordination with BRM on priorities of minor’s enhancements demands.
  • To respond against any escalation or critical situation. Ensure the business continuity by supporting the environment and the BI solutions.
  • Enforce support process are met, document and work in support continuous improvement with the support team.

 

Main roles and responsibilities:

  • Process
    • Understand and ensure IT support process and minor enhancements are met
    • Promote standards
    • Document solutions / extend knowledge base
    • Onboard process to new support member set up
  • Application Maintenance:
    • Ensure application life cycle is in accordance with IT guidelines
    • Ensure documentation is up to date in the Knowledge Management system.
    • Ensure quality and efficiency of support.
    • Contribute to key user communities
  • IT Solutions Minor Enhancements:
    • Understand the minors’ enhancements request from users; manage the delivery
    • Challenge the request to understand is there is a regional solution for the same
  • Vendor Management:
    • Liaise with vendors where required in order to ensure continuous improvement.

 

 

Experience:

  • Experience / Background:
    • Experience in coordination and vendor management for technical support
    • Experience of structured techniques and methodologies
    • Preferably 3 years’ experience in an IT Business Intelligence environment
    • Demonstrated problem solving and analytical skills
    • Good communication and interpersonal skills.
    • Proven record of team working.
    • Assertive, proactive, motivational.
    • Ability to work under pressure and meet agreed deadlines.
    • Must be well organized and committed to providing excellent customer service
    • Experience working with a multi-cultural team
  • Specific Expertise:
    • Data warehousing practices
  • Tools
    • Knowledge of Business Intelligence tools:
  • Qlikview, Oracle BI, Power BI
  • Knowledge of Databases: Oracle, SQL Server

 

Qualifications/ Certification:

  • Computer related qualification

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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