BI Support Developer

Recruiter:

PBT Group

Job Ref:

3963357514

Date posted:

Wednesday, June 15, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

PBT Group has an opportunity for a BI Support Consultant:

To manage the support for all the solutions, specially the business intelligence ones;
To meet the SLA for incidents/service requests and minor’s enhancements working in coordination with BRM on priorities of minor’s enhancements demands.
To respond against any escalation or critical situation. Ensure the business continuity by supporting the environment and the BI solutions.
Enforce support process are met, document and work in support continuous improvement with the support team.

Main roles and responsibilities:

Process
- Understand and ensure IT support process and minor enhancements are met
- Promote standards
- Document solutions / extend knowledge base
- Onboard process to new support member set up
Application Maintenance:
- Ensure application life cycle is in accordance with IT guidelines
- Ensure documentation is up to date in the Knowledge Management system.
- Ensure quality and efficiency of support.
- Contribute to key user communities
IT Solutions Minor Enhancements:
- Understand the minors’ enhancements request from users; manage the delivery
- Challenge the request to understand is there is a regional solution for the same
Vendor Management:
- Liaise with vendors where required in order to ensure continuous improvement.

Experience:

Experience / Background:
- Experience in coordination and vendor management for technical support
- Experience of structured techniques and methodologies
- Preferably 3 years’ experience in an IT Business Intelligence environment
- Demonstrated problem solving and analytical skills
- Good communication and interpersonal skills.
- Proven record of team working.
- Assertive, proactive, motivational.
- Ability to work under pressure and meet agreed deadlines.
- Must be well organized and committed to providing excellent customer service
- Experience working with a multi-cultural team
Specific Expertise:

Data warehousing practices

Tools

Knowledge of Business Intelligence tools:

Qlikview, Oracle BI, Power BI

Knowledge of Databases: Oracle, SQL Server

Qualifications/ Certification:

Computer related qualification

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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