BRAND & ACTIVATIONS ACCOUNT MANAGER to be based in Bedfordview, Germiston

Account & Client Relationship Management

• Developing quarterly Account Relationship Plans for each key account
• Obtaining approval on account plans
• Executing account plans consistently throughout the quarter
• Attending and leading client meetings (project-based)
• Building and maintaining strong internal and external relationships
• Conducting and monitoring customer satisfaction surveys
• Ensuring client retention and long-term account growth

Project & Operations Management

• Ensuring all projects are run in accordance with defined company processes
• Developing detailed project plans per project (using required templates)
• Ensuring each project has a detailed SOP
• Obtaining client approval on:
  
  • Project plans
  • Scope of Work (SOW)
• Chairing weekly project meetings
• Uploading meeting notes to OneDrive on the same day
• Delivering projects on time and within budget
• Sharing weekly Operations Reports (including pipeline, active projects, resource requirements)

Risk Management

• Developing and maintaining a risk register per project
• Identifying and mitigating:
  
  • Internal risks
  • Client risks
• Ensuring brand promise is upheld throughout operational execution

Supplier Management

• Sourcing relevant suppliers per project
• Negotiating favourable pricing and terms
• Ensuring suppliers deliver:
  
  • On time
  • Within budget
  • In line with project plans

New Business & Pipeline Management

• Ensuring valid leads are maintained in the pipeline
• Ensuring sufficient resources are available for projects
• Preventing loss of projects due to insufficient capacity
• Supporting revenue growth and profitability targets

Promoter & Campaign Coordination

• Manage and oversee promoters to ensure successful campaign execution.
• Brief promoters clearly on campaign objectives, deliverables, and brand standards.
• Coordinate promoter schedules, allocations, and deployment according to project requirements.
• Monitor promoter performance and ensure targets and KPIs are achieved.
• Address on-site challenges and provide prompt solutions to ensure smooth activations.
• Maintain consistent communication between promoters, clients, and internal teams.
• Ensure all campaign reporting, feedback, and performance tracking is completed accurately and on time.
• Uphold brand standards and ensure quality execution across all activations.

Business & Commercial Management

• Overseeing day-to-day business operations within company structures
• Ensuring profitability and operational efficiency targets are met
• Contributing to strategic growth
• Driving cost-effective team functioning

Strategic & Industry Responsibilities

• Staying current with the latest technological advances in activations and ROI measurement tools
• Monitoring industry trends and competitor activity
• Implementing new activation concepts and technological solutions