Billings Operations Manager

SUMMARY:
A fast‑growing financial services company is seeking a Billing Operations Manager to lead and elevate its billing function. This high‑impact role focuses on driving accuracy, streamlining processes across multiple collection streams, and building strong policies and procedures. It’s a visible leadership position for someone who excels at planning, prioritizing, and guiding teams to success.

POSITION INFO:

Lead and continuously improve billing operational processes
Analyse data and reports to monitor performance and identify risks or gaps
Reconcile and synchronise data across multiple operational systems
Maintain accurate financial records and ensure timely month‑end billing close
Identify system issues and represent the team in IT and project forums
Ensure strong, fit‑for‑purpose controls across all billing processes
Act as a key liaison with internal and external stakeholders
Plan and execute monthly billing strategies to improve collections
Set departmental priorities and ensure effective resource planning
Resolve operational issues and implement mitigation plans
Serve as a subject matter expert on project‑related initiatives

Skills & Experience:
Own and lead end‑to‑end billing operations with a strong focus on accuracy, controls, and efficiency
Drive billing strategy and collections performance across debit orders, digital payments, and DebiCheck
Act as the billing and operations subject‑matter expert for systems, projects, and process design
Leverage strong analytical skills and data insights to identify risks, gaps, and improvement opportunities
Manage complex reconciliations and ensure timely, accurate month‑end billing close
Design, implement, and improve processes with robust risk management and governance
Partner effectively with IT, Finance, Audit, and project teams to resolve system and operational issues
Communicate confidently across all levels, including presenting insights and results to executives
Demonstrate strong leadership, motivating and developing teams in a high‑performance environment
Take initiative as a self‑driven, forward‑thinking leader who drives innovation and change
Manage multiple projects and priorities simultaneously with a deadline‑driven mindset
Apply broad business understanding across Finance, IT, Audit, and Payments to deliver business impact

Qualification:
Degree in business, operations management, or a related field


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