Branch Manager – Ocean Freight

SUMMARY:
Lead and manage a branch to ensure cost‑effective, efficient provision of freight forwarding and clearing services, driving client satisfaction and profitability.

POSITION INFO:
Key Responsibilities Operational Leadership Plan and oversee branch operations aligned with market requirements. Ensure world‑class service delivery and productivity. Monitor industry trends, competitor activity, and carrier developments. Set branch objectives and allocate resources to achieve them. Drive innovation and customer‑centric processes. People Management Recruit, coach, and retain high‑performing teams. Implement performance standards, policies, and KPIs. Manage employee engagement, resolve queries, and enforce SOPs. Recognize and reward exemplary performance. Financial & Commercial Management Control budgets, costs, and debtor management. Develop strategies to achieve gross profit targets. Monitor branch P&L and forecast annual budgets. Drive profitability and yield per client. Sales & Client Service Build strategic supplier partnerships. Lead client retention and growth strategies. Promote services to existing and potential clients. Ensure customer satisfaction, resolve escalations, and strengthen loyalty. Provide technical expertise and advise clients on industry developments. Reporting & Compliance Prepare monthly and quarterly performance reports. Drive data‑driven decision making. Monitor quality management systems and ISO standards compliance. Identify risks, lost business, and opportunities for improvement. Qualifications Grade 12 Certificate. FIATA diploma or equivalent 3‑year freight forwarding qualification (NQF level 7). Experience Minimum 10 years in freight forwarding, with at least 3 years in middle management. Competencies Strong problem‑solving and decision‑making ability. Business acumen and financial analysis skills. Proven leadership and interpersonal skills. Excellent communication (written and verbal). Planning, organizing, and change management capability. Ability to work under pressure with attention to detail. In‑depth knowledge of freight forwarding practices and processes. Customer‑centric mindset and computer literacy (Word, Excel, payroll systems). Ideal Candidate A proven track record in freight forwarding management, demonstrating leadership, commercial success, and client service excellence.