Branch Manager

SUMMARY:

RETAIL BRANCH MANAGER 
Branch:  Pietermaritzburg

POSITION INFO:
Lead and Manage Staff - Planning, organising and delegating work activities - Apply appropriate leadership styles to influence others to achieve organisational goals - Arrange training and development interventions in accordance with training needs identified of the individual, team and branch. - Performing HR practices in accordance with systems, policies, procedures and legal requirements. - Create a positive working environment. - Meet with staff on a regular basis with regards to branch goals, objectives and priorities. Manage Customer Service Standards - Maintain a high level of customer service standards. - Monitor\/implement a customer feedback system, to control and monitor customer service delivery. Manage Inventory Control - Manage and implement stock control practices\/processes to improve stock levels and minimise stock losses and shrinkage. - Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch. - Monitor the movement of stock into and out of retail outlet. - Monitor the flow of daily stock transactions and documentation. - Manage the levels of buyouts - Authorise all stock related journals. - Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding - Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc - Manage and implement company policies, systems and procedures for stock-take. Manage Sales Performance - Compile and propose sales budget for coming year - Analyse branch sales performance against approved budgetary requirements - Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch - Perform business calculations - Manage store pricing policies. Continuously keep abreast of competitor pricing Manage all Financial and Operational Aspects of Branch Loss Control and Security - Follow-up and verify stock deficiency reports daily - Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure General Admin Health and Safety Manage Merchandise and Housekeeping Manage Stock Take