Branch Manager Alberton

SUMMARY:
Our client is seeking a dynamic and experienced Branch Manager to join their team in Alberton. The ideal candidate will have 2 to 3 years of relevant experience, a Matric Certificate with relevant tertiary education, and a reliable vehicle with a valid driver’s license. A flexible attitude towards travel within the region is essential. We're looking for someone with strong leadership and telephone etiquette, who is computer literate, customer-focused, and who maintains a professional and service-orientated approach. If you're a motivated individual with a positive attitude and excellent relationship management skills, we'd love to hear from you!

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Management / Storage Units
BASIC SALARY : R20 000.00 – R25 000.00
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Minimum of 2 to 3 years related work experience
• Own reliable transport and driver’s license
• Flexible on work/site location within the applicable dedicated region
• Matric Certificate and related Tertiary education
• Strong, solid and friendly telephone Etiquette and leadership skills
• Computer literate with related certification
• Friendly, helpful, and service orientated attitude
• Excellent Customer-focused attitude and Relationship management
• Positiveness and professionalism are essential

• Ensure the working environment is always clean, neat, and in line with company standards. This includes the branch interior, gardens, communal areas, kitchens, and bathrooms.
• Sell unit, parking, warehouse, and office space.
• Convert leads and upsell all available packages. Understand the link between branch occupancy and sales.
• Assist clients and staff with equipment, maintenance, and property-related issues as needed.
• Communicate effectively and professionally across all platforms (email, WhatsApp, letters, etc.), with sound business etiquette.
• Maintain cleanliness and order across the branch: ensure gardens and curbs are well-kept, the premises are swept daily, and bins are cleaned.
• Ensure all signage is accurate, in place, and in good condition.
• Provide excellent customer service to new, existing, potential, and departing clients.
• Perform general administrative duties, including handling member enquiries, quotations, contracts, deposits, refunds, FICA documentation, and document printing/copying.
• Manage office operations: reception duties, phone answering, parcel handling, print station management, tea/coffee area upkeep, stock ordering and control, cleaning schedules, and staff/property management.
• Handle finance-related responsibilities: managing e-wallets, daily cashbook receipt mapping, daily cash-ups, and weekly bank deposits.
• Become proficient in Sage Evolution software and log comprehensive client interaction notes.
• Conduct daily debt collection activities (calls, SMS).
• Assist with packaging, removal companies, and logistics coordination as needed.
• Manage and oversee staff performance and discipline. Report on staff-related issues to HR through the Regional Manager.
• Accurately capture quotations and contracts on Sage Evolution with full supporting documentation. Report on sales progress to the Regional Manager.
• Verify client information and collect FICA documentation for new contracts.
• Professionally promote the brand to generate leads and close sales.
• Update marketing reports on Sage Evolution and any other tools as directed by management.
• Conduct daily facility walkthroughs with staff to inspect previous work, assign new tasks, and check security and maintenance.
• Oversee all maintenance projects. Submit maintenance reports and update OHS checklists.
• Ensure perimeter walls, electric fencing, and all security features are fully functional with no breaches.
• Comply with Occupational Health and Safety policies. Regularly check that fire equipment is serviced, functional, and leak-free.
• Ensure vacant storage units are cleaned promptly after clients vacate. Report and address any damages before re-letting.
• Personally suspend services or overlock storage units/offices in arrears. Share updated overlock lists with staff and the Regional Manager.
• Ensure all security procedures are correctly implemented and functional. Conduct daily site walks and report any security issues immediately to the Regional Manager and COO.