Branch Manager KZN

SUMMARY:
Our client in Durban North is seeking a dynamic and experienced Branch Manager to join their team. The ideal candidate will have 2–3 years of relevant work experience, a Matric certificate with a related tertiary qualification, and be computer literate in MS Office and Sage. A valid driver’s license and reliable transport are essential, along with the flexibility to travel within the region. Strong leadership, excellent telephone etiquette, and a customer-focused attitude are key, as well as professionalism, relationship management skills, and a friendly, service-oriented approach.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Storage units
BASIC SALARY : R20 000.00
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Minimum 2–3 years of relevant work experience
• Matric certificate and related tertiary qualification
• Valid driver’s license and own reliable transport
• Willing to travel/work within the assigned region
• Strong telephone etiquette and leadership skills
• Computer literate (MS Office, Sage); relevant certifications preferred
• Customer-focused with excellent relationship management skills
• Friendly, helpful, and service-oriented
• Positive, professional attitude

• Build and maintain strong client relationships with a focus on customer service, sales, and marketing.
• Oversee property maintenance, logistics, stock control, and general branch administration.
• Maintain the branch environment, including gardens, communal areas, kitchens, and bathrooms, ensuring they are clean, tidy, and in line with company standards.
• Promote and sell units, parking, warehouse, and office space, aiming to convert leads and upsell available packages.
• Monitor and manage branch occupancy; understand the link between occupancy and sales performance.
• Assist clients and staff with equipment, maintenance, or property-related matters as needed.
• Communicate effectively across all channels (email, WhatsApp, letters, etc.) using appropriate business language and etiquette.
• Ensure the branch is clean, litter-free, and well-maintained, including signage, gardens, and curbs.
• Deliver excellent customer service to new, existing, potential, and departing clients.
• Handle member enquiries, quotations, contracts, deposits, refunds, FICA documentation, copying, and printing.
• Manage all general office duties: reception, answering phones, parcel handling, managing communal areas, ordering and stock-taking, cleaning schedules, staff supervision, and property upkeep.
• Manage branch finances: e-wallet transactions, daily cashbook mapping, cash-ups, and weekly bank deposits.
• Use Sage Evolution to capture accurate client data, record interactions, and generate reports.
• Conduct daily debt collection through phone calls and SMS communication.
• Support clients with storage, packaging, logistics, and coordinating removal services when required.
• Supervise staff performance, enforce discipline, and escalate HR matters to the Regional Manager.
• Accurately capture all quotations and contracts in Sage Evolution and report on sales progress.
• Verify client information and collect all required FICA documents for contract setup.
• Promote the company brand professionally to generate leads and increase conversions.
• Update marketing reports on Sage Evolution and any other systems implemented by management.
• Conduct daily facility checks with staff to review completed work, assign new tasks, and monitor performance.
• Oversee and report on maintenance projects, including Occupational Health and Safety compliance checklists.
• Monitor the security and integrity of branch perimeter walls, electric fencing, and other security features.
• Ensure fire equipment is compliant, not leaking, and in good working condition.
• Inspect and clean vacant storage units after client move-outs, reporting any damage for prompt repairs before re-occupancy.
• Personally manage the suspension of services or overlocking of overdue units/offices and provide updated overlock lists to staff and the Regional Manager.
• Ensure all branches implement and maintain proper security protocols. Conduct daily site walks and report any issues immediately to the Regional Manager and CEO.