Branch Manager (Nelspruit)

SUMMARY:
Job Purpose

We are seeking a Branch Manager to oversee the overall performance and daily operations of the branch, including sales, staff management, inventory, warehouse operations and financial performance. The role is responsible for achieving sales targets, growing existing and new customer accounts, maintaining strong client and supplier relationships, and ensuring efficient operations and excellent service delivery.

POSITION INFO:
Minimum Requirements: Knowledge, Skills and Abilities Qualification in Sales Management or Business Management (essential) Minimum 10 years' senior sales and sales management experience Minimum 7 years' team management experience Minimum 7 years' inventory management and oversight experience Experience managing HR-related matters, employee performance and KPIs Strong understanding of income statements, gross profit, net profit, budgeting, cost control and stock efficiency Warehouse management experience will be advantageous Experience managing company assets, including vehicles, laptops and cell phones Knowledge of batteries will be advantageous Strong leadership, interpersonal, communication and organisational skills Ability to build and maintain relationships with customers, suppliers, employees and senior management Customer-focused, commercially minded and results-driven Strong problem-solving, decision-making and conflict-resolution skills Proactive, action-oriented and able to work effectively under pressure Key Responsibilities 1) Sales Management and Business Development Develop and implement sales strategies to achieve branch targets, revenue growth and profitability Manage and support sales staff to achieve individual and branch targets Grow existing customer accounts and identify new business opportunities Maintain relationships with key customers, suppliers, head office and internal stakeholders Oversee wholesale accounts, walk-in customers, sales orders and customer enquiries Monitor sales trends, competitor activity and market requirements to identify growth opportunities Conduct regular sales meetings to review turnover, margins, stock levels, forecasts, debtors and performance Prepare monthly sales reports and provide recommendations to senior management Handle customer complaints and ensure effective service delivery Oversee export sales and ensure accurate completion of export documentation, where applicable Monitor trade promotions and evaluate their effectiveness Ensure the correct products are supplied for the intended application 2) Inventory and Warehouse Management Oversee stock levels, availability, movement, accuracy and efficiency Monitor stock performance and communicate shortages and procurement requirements to the relevant managers Coordinate with warehouse, dispatch and procurement teams to resolve stock queries and ensure timely deliveries Monitor outstanding orders and back orders, ensuring customers receive updates on expected delivery dates Assist with stocktakes and investigate stock discrepancies when required Ensure warehouse operations, housekeeping and stock-handling practices meet company standards Ensure compliance with relevant workplace safety and environmental procedures 3) Financial and Business Management Assist with preparing the annual branch budget and monitor expenditure against approved budgets Monitor branch turnover, gross profit, net profit, margins and overall profitability Analyse financial and sales performance, investigate variances and implement corrective actions Identify opportunities to improve cost control, stock efficiency and business performance Monitor debtor-related matters and ensure adherence to approved financial procedures and internal controls Contribute to business planning and recommend improvements to sales strategies, systems and operational processes Provide accurate and timely management reports on branch performance 4) Staff Management and Branch Operations Oversee the day-to-day operations of the branch, ensuring effective coordination between sales, warehouse, dispatch and procurement Manage, supervise and develop branch employees, including sales and warehouse staff Identify staffing requirements and participate in recruitment and onboarding Train employees on company policies, products, procedures and operational standards Set performance objectives, monitor KPIs and conduct performance reviews and annual appraisals Address performance concerns and HR-related matters in line with company policies and applicable labour legislation Promote accountability, teamwork and a positive working environment Oversee company assets, including vehicles, laptops and cell phones, ensuring appropriate use and accountability Maintain accurate customer records and ensure branch systems and databases are kept up to date Ensure compliance with company procedures, health and safety requirements and environmental standards Identify operational challenges and implement corrective actions