Branch Manager - Retail (Nelspruit)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

Our client, a leading retailer, is seeking a Branch Manager in Nelspruit who will provide comprehensive leadership by planning, organizing, and delegating work activities while applying appropriate leadership styles to motivate staff toward organizational goals. Key responsibilities include identifying and arranging training and development interventions based on individual and team needs, performing HR practices in compliance with policies and legal requirements, and fostering a positive working environment. The role requires regular communication with staff regarding branch goals and priorities, monitoring performance, ensuring adherence to organizational policies, and managing ESS leave records to maintain operational efficiency and staff accountability.

DUTIES:

Lead and Manage Staff

• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently
• Monitor and assess staff
• Manage ESS records for various leave types

Manage Customer Service Standards

• Maintain a high level of customer service standards.
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.
• Constantly communicate any change that could impact on customer service delivery

Manage Communication in the Work place

• Facilitate a smooth, transparent internal branch communication process.
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query.
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes.

Manage Inventory Control

• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Manage and implement company policies, systems and procedures for stock-take.

Manage Sales Performance

• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures
• Perform business calculations
• Manage store pricing policies

Manage all Financial and Operational Aspects of Branch

• Analyse records of sales figures and financial transactions
• Manage and replenish cash floats for point of sale.
• Monitor and secure cash up procedures.
• Accurately record all forms of payments received on master cash up summary form.
• Reconcile/balance all takings received against till cash up summary and cash up register
• Run and verify POS transaction reports
• Accurately completing deposit slips for payments received.
• Banking of all payments received and faxing deposit slips to relevant parties.
• Controlling and reconciling petty cash expenses.
• Monitor all COD transactions and payments
• Authorise and process cash refunds for COD customers
• Resolve and report any discrepancies relating to payments or cash received to relevant parties
• Evaluate financial income statements against reporting requirements
• Running and distributing of daily, weekly and monthly reports to relevant person(s)
• Verify and reconcile transactions to corresponding report.
• Managing queries promptly and as per organisation policy and procedure.
• Follow-up and monitor outstanding payments and transactions

Loss Control and Security

• Follow-up and verify stock deficiency reports daily
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
• Verify credit note against GRNs, and credit notes against daily sales journal
• Monitor overall branch security
• Ensure high value items are stored in a secure location
• Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures.
• Monitor stock handling processes

General Admin

• Ensure all filing is accurately filed and kept up to date
• Update variety of daily/monthly/quarterly spreadsheets.
• Fax/email various documents to customers, suppliers, departments or branches.
• Update and print shelf edge labels.
• Monitor and control all pre-numbered books/documentation in the branch.

Health and Safety

• Report non adherence to OSH Act to health and safety rep and senior management
• Implement health and safety policies and procedures within the branch
• Ensure safety of all company assets
• Minimise threat to customers, staff and stock.

Manage Merchandise and Housekeeping

• Implement and maintain Company merchandising principles and policies
• Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment.
• Ensure housekeeping standards are maintained at all times
• Manage stock storage conditions and procedures.
• Ensure that store is kept neat and tidy at all times
• Plan and manage store advertising and promotion
• Visual displays are maintained as per promotion strategy
• Identify slow sellers and take action to reduce prices or set promotion where necessary

Manage Stock Take

• Run all pre stock take reports
• Reports include – stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report
• Process/complete all outstanding documentation.
• Prepare store for stock take.
• Count stock and record quantities onto scanner.

REQUIREMENTS:

Qualifications and Experience

• At least 5 years sales experience, with a proven track record in exceeding targets
• Relevant Sales or Management qualification would be an advantage
• Own transport is essential
• Valid Driver’s Licence

Critical skills:

• Problem Solving and Decision Making.
• Meeting Management.
• Critical thinking
• Valid Driver’s License (Code 08) is essential
• Conflict Management skills
• Proficient in MS Office with excellent computer skills knowledge.
• Must have good telephone skills.
• Excellent customer service skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills
• Numerical Skills
• Good Communication Skills are essential; person must be well spoken and fluent in both English and Afrikaans.
• Selling skills
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.

Knowledge:

• Stock product knowledge
• Price list knowledge
• Know how to enquire on Axapta system
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Knows the services the company has to offer.
• Knows general operation of the company.