Brand Manager

SUMMARY:
Leading pharmaceutical company is looking for an experienced Brand Manager (RX/OTX brands) to join their team.

POSITION INFO:
DUTIES AND RESPONSIBILITIES:

• Develop and implement customer experience strategies
• Reviewing and pulling insights from analytics and data
• Segmenting customers and audiences into meaningful groups
• Using insights from data to make improvements, maintain the feedback loop flow, and predict future needs and problems.
• Team alignment and collaboration to deliver on customer experience objectives
• Brand blueprint/DNA ownership and maintenance
• Effective execution of customer experience strategy: Define objectives, Develop hypotheses, establish a method of execution, Implement, Monitor and iterate based on customer experience and response.
• Project management
• Agency engagement
• Performance monitoring, outlier diagnosis and management
• Customer engagement and feedback to market insights
• KOL management
• New representative brand onboarding

• 5 year''s experience in managing RX/OTX brands
• Communication. Excellent communication skills, organised and strong problem-solving skills.
• Relationships. Ability to build and maintain relationships with external stakeholders and internal cross-functional team members (sales, marketing, medical, regulatory affairs etc.).
• Project management. Must be an effective project manager able to handle multiple complex projects, including execution thereof.
• Customer experience (CX) strategies. Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations.
• Performance measurement (metrics). Ability to define key success metrics, set performance goals, and continually monitor key performance indicators for improvement.
• Fast-changing environment. Ability to adapt in a fast-paced, changing growth environment and to work independently.
• Support team. Train and support team members so they can provide services or products that meet or ideally exceed customer expectations.
• Clinical analytical skills must be great in order to glean insight from clinical evidence and use it to build communication strategies
• Excellent leadership and collaboration skills
• Digital and social media marketing insights required
• Critical thinking skills and the ability to use data insights to drive marketing strategies and tactics

NB! This job is now closed. You can apply for other jobs by uploading your CV.