Brand Manager (Hospitality)

SUMMARY:
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POSITION INFO:

In order to be considered the following is required:

• Bachelor’s degree in Hospitality Management, Marketing, Business, Luxury Brand Management or related field preferred
• 3 – 7 years’ experience in luxury hospitality, premium FMCG, beauty, wellness, hotel procurement or luxury brand sales
• Proven experience managing high-value client relationships and driving business development
• Strong understanding of luxury hotel operations and guest experience expectations
• Existing network within the hospitality industry is highly advantageous

Skills & Competencies:

• Exceptional interpersonal and communication skills
• Strong presentation and negotiation abilities
• Luxury brand awareness and professional presence
• Relationship-driven with high emotional intelligence
• Commercially minded and results-oriented
• Ability to work independently and travel frequently
• Excellent organizational and CRM management skills
• Strong attention to detail and service excellence mindset

Responsibilities:

Brand Representation & Relationship Management:

• Serve as the face and ambassador of the brand within the luxury hospitality industry
• Build and maintain strong relationships with hotel executives, purchasing teams, brand standards managers and spa/wellness leadership
• Represent the company at luxury hospitality events, trade shows, industry activations and networking functions
• Deliver exceptional brand presentations and product storytelling aligned with luxury guest experience standards

Business Development & Sales Growth:

• Identify and secure new business opportunities within luxury hotels, resorts, safari lodges, boutique properties and hospitality groups
• Develop strategic account plans to grow regional and national market presence
• Conduct client consultations to recommend tailored amenities programs and guest experience solutions
• Drive revenue growth through upselling, cross-selling and long-term partnership development

Client Experience & Brand Standards:

• Ensure all client touchpoints reflect premium brand positioning and service excellence
• Collaborate with hotel partners to customize amenities programs that align with brand identity and guest demographics
• Monitor industry trends, competitor activity and evolving guest expectations within luxury hospitality
• Gather client feedback and market insights to support product innovation and service enhancements

Marketing & Brand Activation:

• Support product launches, campaign activations and experiential marketing initiatives
• Coordinate sampling programs, brand gifting and VIP client experiences
• Collaborate with marketing teams on content creation, social media visibility and hospitality-focused brand campaigns
• Maintain visual merchandising and presentation standards during client meetings and events

Reporting & Administration:

• Maintain accurate CRM records, sales forecasts and client engagement reports
• Track sales performance against targets and KPIs
• Prepare proposals, presentations and partnership agreements
• Provide regular market intelligence and strategic feedback to leadership

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.