Business Analyst (CH1307)

SUMMARY:
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POSITION INFO:
Our client, a fast-growing technology business within the FinTech and employee engagement sector, is seeking a technically strong, commercially aware Business Analyst to join its team in Stellenbosch.  This is a hands-on, client-facing role that combines business analysis, technical implementations, platform operations and client relationship management.  The successful candidate will take ownership of client implementations, translate business requirements into practical technical solutions, troubleshoot operational challenges and collaborate with Product and Technology teams to continuously improve the platform.  This opportunity is ideally suited to a proactive, technically minded professional who enjoys working across business and technology, takes ownership of delivery and thrives in a dynamic, growing environment.   Key Responsibilities Business Analysis & Solution Design Engage with clients to understand business processes, operational requirements and challenges. Analyse and document business and functional requirements, workflows and solution specifications. Translate business needs into practical technical solutions in collaboration with development teams. Identify opportunities to improve processes, system functionality and operational efficiency. Client Implementations & Project Coordination Manage end-to-end client implementations, including requirements gathering, configuration, testing, training and go-live. Coordinate technical integrations, implementation activities and project dependencies. Plan and facilitate User Acceptance Testing (UAT), track defects and coordinate issue resolution. Monitor implementation progress and ensure successful delivery against agreed timelines. Technical Operations & Support Support day-to-day operations of the company's technology platforms, including low-code applications. Manage system configurations, integrations and operational requirements. Investigate technical issues, identify root causes and coordinate resolution with technical teams. Manage incidents, technical escalations and system-related change requests. Client Relationship Management Act as a key point of contact for clients regarding implementations, operational support and platform-related enquiries. Build strong client relationships and manage expectations throughout the client lifecycle. Monitor client satisfaction, platform adoption and service delivery. Identify opportunities to improve the client experience and increase platform utilisation. Product Development & Continuous Improvement Collaborate with Product and Technology teams on system enhancements, testing and releases. Translate client feedback into product requirements and improvement recommendations. Support product testing, pilot implementations and release coordination. Maintain accurate technical documentation, process flows and implementation records.   Minimum Requirements Relevant Degree or Diploma in Information Systems, Computer Science, Industrial Engineering, Business Management with IT, or a related discipline. 3–5 years' relevant experience in Business Analysis, Technical Operations, Software Implementation, Project Coordination or Technical Client Success. Strong business analysis skills, including requirements gathering, process mapping and functional specifications. Experience coordinating software implementations, system configurations and UAT. Strong technical aptitude, with an understanding of software applications, integrations and system functionality. Some coding knowledge or practical exposure to low-code development platforms. Excellent analytical, troubleshooting and problem-solving skills. Strong project coordination, organisational and stakeholder management abilities. Excellent written and verbal English communication skills. Ability to work independently, manage competing priorities and take ownership of deliverables. Willingness to work on-site in Stellenbosch. Advantageous Experience Experience with APIs, system integrations and software testing tools. Practical coding knowledge or exposure to software development environments. Experience with low-code technology platforms. Experience in FinTech, HR technology, payroll systems or employee engagement platforms. Experience supporting live software platforms and coordinating technical incidents. Familiarity with project management and issue-tracking tools.   Personal Attributes Highly analytical, technically curious and solution-oriented. Proactive self-starter with strong ownership and accountability. Excellent interpersonal and client engagement skills. Detail-oriented, organised and able to manage multiple priorities. Comfortable communicating with both technical and non-technical stakeholders. Adaptable, resourceful and comfortable in a fast-paced technology environment. Strong commitment to customer service and continuous improvement.   General: · We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply. · Preference may be given in line with our client’s Employment Equity plan and applicable legislation. · Applicants must have the legal right to work in South Africa at the time of application. · Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful. · Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening). By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.