Business Analyst Practice Lead

SUMMARY:

The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function.

 

Responsibilities:

• De...
  
  

  POSITION INFO:
  

  The primary objective of this role is to assume leadership in the Business Analyst Practice. The Business Analysts Practice is a recent addition and the successful candidate is expected to collaborate closely with a team of Business Analysts to strengthen and refine this function.

   

  Responsibilities:

  • Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.
  • Establish a set of standards and best practices for performing business analysis.
  • Facilitating workshops, collecting, and documenting business requirements.
  • Analyse data, processes, and systems to identify areas for improvement or optimization.
  • Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.
  • Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.
  • Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.

   

  Management and Oversight

  Specifications and Documentation:

  • Ensure business and technical specifications and user stories provided to technical teams are complete, accurate, and unambiguous.
  • Manage and oversee requirements gathering, analysis, documentation, and implementation activities.

   

  Service Desk and BA Team Operations:

  • Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).
  • Work closely with ITSM manager and IT Operations team.
  • Manage and guide the BA team, ensuring efficient delivery of projects and tasks.

   

  Business Analysis and Delivery

  Planning and Requirements:

  • If necessary, take ownership of deployment processes, ensuring successful transition of development items into production environments.

   

  Role Fulfilment:

  • Perform the responsibilities of a Business Analyst in both existing and upcoming projects.
  • Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives
  • Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.

   

  Change Management

  Coordination and Representation:

  • Act as Change Manager, coordinating changes within the ST Admin environment.
  • Organize and lead CAB (Change Advisory Board) meetings within ST Admin and represent ST Admin in Group CAB meetings.

  Minimum requirements:

  • BCom / BSc degree or equivalent qualification
  • Minimum of 5 years of Business Analysis experience in the financial services industry (preferably short-term insurance)
  • Minimum of 2 years Team Leadership experience
  • 5+ years of experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.). 
  • Integration knowledge (API design, integration between On-Premise and cloud and multiple service provider platforms)
  • Knowledge of Infrastructure concepts such as virtualisation, VPN, Cloud, etc. 

   

  Competencies required:

  • Analytical thinker
  • Planning and organizing skills 
  • Problem solving and analysis 
  • Interpersonal skills 
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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